Great customer service
Great customer service! 👍🏼 Loving my new glasses!! 🤓
By Iris S.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Great customer service! 👍🏼 Loving my new glasses!! 🤓
By Iris S.
Buena comunicación.
By Lainey R.
Customer service was amazing ❤️ Jeniffer helped a lot with my order when switching to another frame. The responses are always quick and the glasses came in a secure package. The case came with a microfiber wipe and backup screws! AMAZING!
By Macey K.
Very affordable, fast service, and really good quality!! So many options to make your glasses really fit what you need and there’s no need for prescription.
By Grace
Got a follow up really fast as well as responses & answers to all questions
By Sadie O.
Awesome and helpful.
By sourmclemon
There was an error in the Rx from my optometrist, which meant the glasses I received were a bit blurry. This was through no fault of Firmoo, as they made the lenses correctly according to the prescription my doctor wrote. Despite this, customer service rep Shandee offered me a voucher for the full value of the first pair I ordered, allowing me to get another pair with the updated Rx for only the cost of shipping. Blown away by their customer service. And the glasses themselves were very nice quality given how inexpensive they were! I will definitely continue to order.
By Kelly H.
Nice customer after-sale service!
By Zizou