Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
FirmooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
On my first order and purchase, I had a great experience. It was much faster to deliver than any other online company I tried from European countries. The only advice I would give is to improve the design of the glasses on offer, which do not differ much from the usual glasses shops. Otherwise excellent service and value for money.
By Cliente A.
Fast and overall great experience. I recommend to anyone I know who needs glasses. Always get great compliments.
By Briselda M.
I've been a customer of Firmoo since 2017. I trust them with my prescription, quality frames, fair prices, and great customer service. I've re-ordered the same frames several times over the past 4 years when my Rx changed and when I needed spare pairs. They're my favorite frames because they're so flattering and chic, and I'm always glad to see they're still in stock! Anytime I've had an issue with my glasses, customer service has been understanding and awesome with their solutions! Their promotions also make it convenient to try different styles, and for me, they act as a reminder that I need to visit my optometrist lol. Also, the last order I placed came sooner than I expected, which I appreciate! Thanks Firmoo!
By Ash
occhiali ottimi,prezzo abbordabile per tutti,vasta scelta montature.ordinare gli occhiali è molto semplice.
By Giuseppe M.
Begeistert: leichter Rahmen, Gleitsichtgläser passen auf Anhieb ohne Eingewöhnungszeit. Konkurrenz FM➡️ komme mit teuren Gläsern nicht zurecht! APOL➡️windige Gestelle kosten das Doppelte, Gläser ganz ok.
By Tobi L.
They have great deals and coupons. The selection is outstanding and I always find so many options that I want to buy. Their service is fast and easy, I recommend them to all my friends and family.
By Stacey S.
I have never tried progressive lenses and can't say I am thrilled with progressive lenses, but Firmoo delivered the glasses I asked for with no problems. They are what I asked for and I received them in the time they said they would. No complaints.
By Barbara Alice D.
Fairly fast shipping from China, good quality glasses and the fit is perfect 🎀
By Ashley B.
