Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
FirmooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Je recommande sans hésiter. J'étais un peu septique au vu des prix proposés.. J'ai reçu ma commande en 10 jours. Elles sont superbes et bien adaptées à ma vue ( c'est ce que je redoutais surtout). Je recommanderai :)
By Camille
J'étais sceptique en lisant certains commentaires négatifs, mais je suis agréablement surprise par leur excellent service client. Janelle, en particulier, a été très compréhensive et professionnelle. Mon problème a été résolu rapidement avec un remboursement sans complication. Commande passée le 09/12, reçue le 19/12, remboursement reçu le 21/12..
By D.K.
Das Paket mit der Brille wurde geklaut und mir wurde ohne Kosten eine neue zur Verfügung gestellt. Toller und schneller Service!!
By Bender R.
Excellent price and product. Shipping took a few weeks. Tracking provided. Easy process.
By Jennifer V.
Excellant company really pleased with the quality of glasses. Lots of choice and excellent after care sales. Would highly recommend and will be purchasing again
By Mrs B.
Firmoo is my new favourite place to shop for eyewear. The customer service is always pleasant, professional and reliable! I have been satisfied with every purchase!
By Rebecca T.
Si je trouvais je leur mettrais 10 sur cinque....paired de lunettes aussi belle que les photos....très contente merci pour votre professionalisme
By Salwa H.
I ordered 2 pairs of glasses from Firmoo, when they arrived they did not look the same as was advertised. I was gutted as neither pair suited me. I contacted Firmoo fully expecting to just have to suck it up but they gave me a coupon for the value that I paid so I could order different glasses. I’m very impressed and happy with the help they provided to make sure I get the right glasses for me
By Kelly G.
