FirmooReviews of firmoo.com

Response from Firmoo· Nov 11, 2021

Ci scusiamo per il ritardo nella spedizione dovuto a un minor numero di voli, a un processo di sdoganamento più lungo e così via. Ma continuiamo a coordinarci con il corriere per consegnare il pacco il prima possibile. Visto che è già arrivato in Italia, ti arriverà molto presto. Si prega gentilmente di attendere alcuni giorni. Inoltre, puoi inviare l'ordine n. a [email protected] o contatta i nostri agenti LiveChat? Verificheremo quale compensazione può essere fornita. Grazie per la vostra comprensione e pazienza.

Response from Firmoo· Aug 19, 2021

Mi dispiace Luca. La tua e-mail sui dazi doganali è stata ben accolta e un'e-mail è stata inviata il giorno successivo, ma nessuna risposta. Probabilmente è nella tua cartella spam. Si prega gentilmente di cercare FIRMOO. Inoltre, hai detto che gli occhiali non erano utilizzabili. Puoi inviare maggiori dettagli a [email protected]?Puoi anche contattare i nostri agenti Livechat(24/7) Per favore, non preoccuparti. Lo controlleremo seriamente e forniremo una soluzione soddisfacente. Aspetto la tua email.

Response from Firmoo· Mar 9, 2021

Hi Stacey, thanks for your kind feedback. We managed to pull up your order but we did not find it. Would you please send us your order No. to [email protected]? Then we could better figure out what happened and will help you with an exchange or return within 24 hours. Please check your email inbox then. Thanks for your patience in advance!

Response from Firmoo· Feb 16, 2021

Hi Ange, Thanks for your review and feedback. Firmoo offers 60-day return&exchange and 3-month warranty. Please feel free to contact us for after-sale issues. Based on your description, the frame size is not suitable. The temple maybe too short for you which made the glasses set too close to your eyes. You can check the size of your old suitable glasses and then choose similar size online in the future. You may try to adjust the frame by watching this video:https://www.youtube.com/watch?v=a0NL7OjPevc&feature=emb_title Any question, feel free to contact us. Firmoo Customer Support

Response from Firmoo· Feb 16, 2021

Hi Lourdes, Thanks for your review and feedback. Could you please send us your order number for checking first? To avoid fog, it's suggested to have Super Hydrophobic coating or a Anti-fog cloth. Super Hydrophobic coating makes the lens easy to clean, while Anti-fog cloth is effective for reducing and preventing fog from forming on lens and will stay fog-free for approximately 12 hours. Please feel free to contact us if any question. Best regards! Firmoo Customer Support Hola lourdes Gracias por tu revisión y comentarios. ¿Podría enviarnos su número de pedido para verificar primero? Para evitar el empañamiento, se sugiere tener un revestimiento súper hidrofóbico o un paño antivaho. El recubrimiento súper hidrofóbico hace que la lente sea fácil de limpiar, mientras que el paño antivaho es eficaz para reducir y prevenir la formación de niebla en la lente y permanecerá libre de empañamiento durante aproximadamente 12 horas. No dude en contactarnos si tiene alguna pregunta. ¡Atentamente! Atención al cliente de Firmoo

Response from Firmoo· Aug 25, 2020

Hallo Annika, Vielen Dank für Ihre Bewertung. Wir bieten 3 Monate Garantie: Kunden erhalten 3 Monate Garantie (3 Monate ab Erhalt), die mögliche Material- und Verarbeitungsfehler abdeckt. Wenn Sie in Zukunft Probleme mit Ihrer Brille haben, zögern Sie bitte nicht, uns zu kontaktieren! Wir sind bereit zu helfen. Freundliche Grüße, Firmoo Update: Hallo Annika. Wir entschuldigen uns für die Unannehmlichkeiten. Firmoo.de ist unsere neu eingerichtete Website für unsere deutschsprachigen Kunden, die ihnen hilft, unsere Produkte besser zu verstehen. Wenn die Zollgebühr von maximal 17 EUR beträgt, erstatten wir diese Gebühr vollständig. Wenn die mehr als 17 EUR ist, helfen wir dabei, die Hälfte der Zollgebühr zu erstatten. Falls die höher ist als der Betrag der Bestellung, koennen uns unsere Kunden die Rechnung senden. Wir werden eine Lösung anbieten. Für detailierte Informationen über die Zollgebühren klicken Sie bitte auf diesen Link: www.firmoo.de/help-p-507.shtml. Wir arbeiten mit diesem Kurierdienst TNT schon lange nicht mehr zusammen. Für Fragen und weitere Informationen stehen wir Ihnen jederzeit gerne zur Verfügung. Vielen Dank.

Response from Firmoo· Jun 8, 2020

Hi Freya, We are sorry for the inconvenience caused. If the glasses you orderd was made of acetate or mental, you can try to adjust the frame arms. Besides, choosing a suitable size frame is very important. It is suggested to measure the total width of your old glasses before ordering a new one. Please do not worry, we offer 30-Day Exchange&Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt. Only shipping fees will apply. You can submit a self service request in account center if you need. Our CSR will contact you soon via email once we get your self service request. Please feel free to contact us if any questions! Sincerely, Firmoo Customer Support Team

Response from Firmoo· May 7, 2020

Hello Tara, We are really sorry for the inconvenience caused to you! We have updated our eyeglasses case from plastic case to cardboard case in December of last year as the cardboard is biodegradable and recyclable. Moreover, we also have updated the eyeglasses pouch materials to the soft one, which can also function as a cleaning cloth for your convenience. Also, some customers informed us the repair kit scratched the lenses, so we removed it from the packaging. If you need it, please leave a message in your future order, we will send it to you along with your glasses. Thank you for your support and understanding! Sincerely, Firmoo Customer Support Team