Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Firestone Complete Auto Care uses Credit First as a line of credit. This company "WANTS" your acct and routing numbers OR you "PAY EXTRA" for the lack thereof. The option does exist for you to request that they "DON"T SAVE" this information.........SO TAKE A PICTURE EVERY TIME YOU MAKE A PAYMENT for the saving/non saving option. Hence, please don't think for "ONE SECOND" that they would EVER disregard saving this information....per your request or NOT"! Also....so why don't they just have Credit/Debit options as well...........................hmmm! "Think!" Not a deal breaker....but keep the pics coming!

We called about 2 front tires and oil change. Car was there for 4 hours went to pick up before.they closed . Was never even pulled out of the parking space. I was told some stuff came up. This is ridiculous never even got a.call saying they couldn't do it. The most awful customer service

You pay almost triple for services! Late fees on top of late fees. Firestone has no courtesy reminder for bill pay. Whoever Anthony is he’s a horrible representative! He admonished me and said YOU HAVE PLENTY OF TIME TO PAY YOUR BILL”! Wouldn’t give me a break in these hard times because my payment went in 2mins past 12am! Another $40.00! I can’t even use this card because every time I get ahead they decrease my credit! I got this card for emergencies. What a cruel joke

After 15+yrs of service with Firestone, we are out! The new manager, Justin H, at the location in League City told my Employee to leave after he questioned a price, no reason at all, just leave. What? We have takin our fleet here for years and this new guy tells us to leave? After a bunch of crappy parts where used, under warranty, George, the Big Boss, will not fix any issues! We had to hire an Attorney to help us as we have 3 of our fleet vehicles down because of the terrible work performed. We only asked him to make it right, he refused. I suggest you go anywhere other than Firestone to get work done, a blind man with 1 arm would do better. We are in the Houston area and have hired an Attorney to move on a Class Action Lawsuit against them, if you to have had this bad experience, contact us. Power in numbers and consumers do not deserve to be screwed by Firestone

4850 urbandale dr urbandale iowa- Put 2 new tires on rear of 1998 Jeep TJ. One owner-had 3 full sets of tires and NEVER a broken part. These mutts broke both wheel hubs ,1 fell off 1 mile from shop, the other was broken off by mutt who said"see-both sides are broken". The hubs are mounted to the wheels at the OEM factory- NEVER have I had anyone remove the hubs-NEVER, their secured with LOKTITE at the factory Id say they S--- but that would be too rude?

Poor, unethical and undocumented service Visit 1. Squeaky front brakes. Did appointment online with 'waiting' selected. Went there on time. An hour later, still in waiting room, when asked I was told they did not look because they thought I was dropping off! Finally, another half hour to look at my car. Apart from the brakes-rotors, I received quotes for tires and brake fluid replacement (which I denied). Another couple of hours when they presumably (see below) replaced all 4 brakes and rotors for $750. Within two weeks and less than 200 miles, the brakes were squeaking again - this time likely also one in back. Visit 2. Did 'waiting' appointment at 7am in the morning which turned out to be a wintery day. I was told they were full, and I needed to come back in a week. BTW, nobody called. Visit 3. Car was inspected in 45 minutes and I had that old recommendations for tires and brake fluid once more. When denied, I was told that they were busy and I had to come back! Only after firm insistence, they presumably replaced 3 sets of brakes and rotors in next hour and half. When asked what exactly happened in first visit, the receptionist went to talk to manager/technician in the repair shop, only to come back 5 minutes later to tell me they did not know! Reported to customers service. Nothing. Lee Rd, Shaker Height, OH branch. Edited on Jan 10th, 22: After a consumer complaint, Firestone refunded partially labor charges for the brake job.

Worst customer service ever at the Rockwall Texas Firestone. They cracked my wheel mounting a new tire and then told me it was already cracked. It was fine before they mounted the tire. Filed a complaint with Corporate, was told a store manager would contact me in 48 hours. After 4 days I again reached out to Corporate, was told the store would be notified again, 3 days waiting and NOTHING! After being a loyal customer for 53 years this is how they treat you! Not to mention the $543.00 I'm out for a wheel they cracked. Screw them!!

Rude receptionist with terrible customer service. The team has very poor time management skills. You deserve no stars. Booked an appointment and got there 15 mins early. More than 1h after and my car was still not in the bay. When I asked about my car, she said she could give me my car keys back. I HIGHLY DO NOT RECOMMEND.