Firestone Complete Auto CareReviews of firestonecompleteautocare.com

We had a bad tire in route and we’re very nervous we would not make our destination in time for me to start my new job! Given it was a Sunday we happened to drive by the Firestone station in Asheville NC. That was open! Damon Fyock was so remarkable in his service and prompt in getting my car fixed in record time even when they were very busy! We were so blessed with his care and kindness! Thank you emmensely!

I decided to go to the shop on E main st in Spartanburg SC because their reviews looked better than other Firestone shops around. Another disappointment. Took my car there to replace the door handle. When they called me several days later to pickup the car, I found a "green" door handle on my "silver" car. It looked awful. They told me they do not do painting, and that I had to go paint the door handle somewhere else. Besides, I found a "check engine light" sign on the dashboard that was not there before. How can you return a car to a customer with a check engine light on, and without any explanation? I refused to bring the car back to them because I know this is one of their habits, maybe to charge customers more. They also left a very sticky glu-like liquid on the car that could not be removed after I took the car to the car wash. Had to get it brushed (maybe I should say scratched off) by a car wash attendant. Needless to say, they did not deem necessary to clean the car before I picked it up. All that for a price I would not even want to say here. Please avoid!!!! The government should really investigate these people, they have hurt too many customers.

If you have been ripped off by this firestone like i have i suggest you contact the Bureau of Automotive Repair and file a complaint . In the past they were found guilty of fraud and looks to me that they are scamming people again . You can see this is wide spread as the Better Business Bureau has 699 complaints in the last 12 months . I have contacted the head office of Bridgestone with a demand for my money to be returned and now I can file a Small Claims Court against them . Bill Thomas was investigator leading the fraud case and channel 7 local news has a story . It might be time to get the State Attorney Generals office involved in this matter .

It was bull I'm a mechanic And fix my own problems and take it in for front-end aliment every now and then my 71 year old mom takes it in and tell her that the front-end needs everything new and last year I replaced the whole front-end bushings from front-end to rear-end I was set to be done and I confirmed with there individual about that date and not one person had the Gull to make anything right my mom had to reschedule her appointment to come in and get told a lie that she needs all kinds of work done bull

Firestone Is A RIPOFF.. If I Had Known That Each FIRESTONE Was Independently Owned? I Would Have Never Gone There.. I Go In For A $40 Dollar State Inspection, And ALWAYS End Up Paying $600 Or More Dollars.. And? I Don't Even Drive My Car More Than 2000 Miles (A YEAR).. And, Using Your Credit Card? Doesn't Help.. When Your Mechanics See That? They're Like Children In A Candy Shop That Has Free Candy.. I'm Done With FIRESTONE.. I'd Be Better Off Buying A New Car And Trading It In Every Two Years.. Incredible...

They’re an unserious business, I scheduled an appointment and this guys wasted my time, canceled my appointment without a notice and never showed up. Claimed he came to my address and didn’t see a car. Very unprofessional

Ordered Tires and Alignment one week before appointment. Store was supposed to call the following day to confirm appointment and tires were in stock. Store manager calls us up the morning of the appointment and states the tires were never ordered. But he can sell us a much more expensive set of tires

I went to a local AutoZone to get a replacement headlight bulb for my wife’s van. I asked them to install it for me. They said they couldn’t do it because the tire would have to be removed. They recommended that I go to Firestone Complete Auto Care. The only reason why I didn’t really question it was because these cars are so complicated these days. I was brought up having to pump the gas pedal to start the car and a 8 track player. Stupid me….Didn’t question anything. What was I possibly thinking? Is my arm 5 feet long to stretch that far? So stupid me takes the van to Firestone and stupid me pays $58 to install a $19 bulb. Instead of being honest and saying to me…”Oh no, you don’t have to remove the tire, it’s just 2 bolts”. Firestone rolls the red carpet out to my wallet. Now the other bulb burned out. I did the repair myself. In less than 4 minutes, done. Lastly, if you allow Firestone to perform a oil change or tire rotation and then one day, you decide to do it yourself…..good luck getting the oil plug & lug nuts off. These guys use King Kong, a Kung Foo Grip and 50,000 pounds of torque with their handy air compressor tools that they DO NOT adjust accordingly. 🦍 I had to use a blow torch to loosen (2) oil plugs and a 3 foot pipe to give me more leverage with a now bent 4 way cross bar to get (44) lug nuts off of two vehicles. What should have taken about (2) hours for oil changes and tire rotations….took me (5+) hours with a very sore back & shoulders. Firestone put so much torque on a plastic oil filter housing…..that it cracked when being removed. Firestone & Auto Zone work together. Stupid me, lives and learns !!!