Knowledgable associates
Knowledgable associates. Super fast shipping. Great price
By BDS
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
163 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Fireplaces USA (fireplacesusa.com) has 163 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 105 reviews with 5 stars · Clear filters
Knowledgable associates. Super fast shipping. Great price
By BDS
Product arrived in great shape and shipped was fast
By Adam B.
Very pleased with my product
By Tyrone J.
The fireplace I purchased was just what we was looking for. It was very easy to install. I can't begin to tell you how many compliments I've gotten.
By James T.
Jessica in customer service was super helpful. Pricing was fair and shipping was incredibly fast!
By Kate H.
Easy order process great follow-up, excellent product
By Mel
Good communication with delivery process.
By Jen D.
They always have what we need and there sales team are great.
By Brian K.