Very happy
I was reluctant to buy the product but the team did excellent on following up with me and reassuring that the product would arrive in the right timeframe. I love the fireplace i purchased, no regrets at all.
By Mher
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
163 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Fireplaces USA (fireplacesusa.com) has 163 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 105 reviews with 5 stars · Clear filters
I was reluctant to buy the product but the team did excellent on following up with me and reassuring that the product would arrive in the right timeframe. I love the fireplace i purchased, no regrets at all.
By Mher
It is very nice. I like the design & style.
By Pamela C.
Excellent experience. Fireplaces was able to fulfill my special order. Item was delivered with great care and by professionals. Highly recommend
By Vince
Quick delivery, good product, it's everything I expected
By Joshua C.
Great communication!
By MARIT K.
I like the timeline of delivery, price was affordable, and good purchase!!!
By Norman S.
Answering all my questions and fast response.Great customer service.Thank you.
By PIOTR H.
Great price and quick shipment!
By D L.