Product arrived in pristine condition
Product arrived in pristine condition
By D N.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
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108 reviews
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Fire Pits USA is a leading online store that specializes in providing high-quality fire pits and related accessories. With a commitment to offering the best products and exceptional customer service, Fire Pits USA has quickly become a trusted source for outdoor enthusiasts and homeowners looking to add warmth and style to their outdoor living spaces.At Fire Pits USA, you'll find a wide selection of fire pits, ranging from classic wood-burning designs to contemporary gas-powered models. Each fire pit is crafted with the finest materials and attention to detail, ensuring that it will provide years of reliable use and enjoyment.In addition to fire pits, Fire Pits USA also offers a range of accessories to enhance your outdoor experience, including grills, cooking tools, and covers to protect your fire pit from the elements.With a dedication to customer satisfaction, Fire Pits USA is proud to offer fast, reliable shipping and a hassle-free returns policy. Whether you're a seasoned outdoor enthusiast or just getting started, Fire Pits USA is your go-to source for high-quality fire pits and accessories.
Fire Pits USA (firepitsusa.com) has 108 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
108 approved reviews, newest moderated first
Product arrived in pristine condition
By D N.
The grill arrived on time, zero damage that I can tell. The only problem I had was that once I made payment, I should have received an EMail receipt. I didn’t get any confirmation of the sale. If not for this, I would have given five stars. You are still my go to online BBQ Grill store. I have since made two additional purchases. Thanks for everything.
By David Lacy J.
Love all the stats on the fire places
By Christopher U.
Product was in stock and received within a week. Company I usually purchase accessories from is constantly out of items I need or takes months to receive.
By Lisa D.
Product looks great can't wait to see it in person. Best customer service so far. Looking forward to using this company for all my fire needs. TY
By pete N.
Tha box was wet and I don't if work
By AGUSTIN M.
Response from Fire Pits USA· Mar 23, 2023
Hi Agustin, my apologies that the box of the fireplace was wet when it arrives. That happened during the shipment which I believe it is out of our control. Please let us know how the fireplace is going? Did it work fine? please let us know if there are issues or damages on the fireplace that needs to be taken care of and we are more than glad to help you with that.
We ordered a thermostat for our grill it was delivered within a few days. Order was easy service was great.
By Ilya S.
courteous, answered questions, good pricing
By Harry