Awesome Customer Service
Nicole, in Customer Service was awesome. She answered all of my inquiries immediately & explained my options very clearly.
By James W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
623 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fine Wine House offers fine, rare and collectible wine, beer, sake, wine gifts and champagne from around the world.
Finewinehouse (finewinehouse.com) has 623 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
623 approved reviews, newest moderated first
Nicole, in Customer Service was awesome. She answered all of my inquiries immediately & explained my options very clearly.
By James W.
Purchase was easy and delivery was right on time.
By Coretha B.
I have ordered from FineWineHouse several times and I so enjoy the service. Best way to get our fave wines. Thanks for your service and great deals on wines.
By Michael S.
I ordered a particular vintage, but they had only the year before. They called me to confirm it would be okay to send the alternative. Great service! Then I got the wine and, wow, really good!
By Ellen
Product was shipped promptly and order was correct. Prices were competitive
By George S.
Fast, efficient, and easy to use service. The packing of 3 high-end vodka bottles looked great except for some intrusion damage at 1 end of the box with deformation of the plastic packing material around 1 bottle (slight loosening and minimal leakage from that bottle - no need to return, all was intact). Hard to understand as the plastic material was a thick high-grade type that conformed well and should have completely protected the bottle (and it did from the standpoint of no breakage). Seems like a weird fluke impact to the box. I will definitely order again as I have many times in the past with no problems.
By Benjamin S.
Very pleased with easy ordering, receiving what I ordered, in a reasonable time, and delivered to my door.
By Karen S.
Great service! Wines packed very well to avoid damage. Love the wine selection available. Will purchase again!
By C. L.