FineStationery.comReviews of finestationery.com

These people are HORRIBLE. I ordered non-personalized Xmas cards on 11/10 and the only thing they did is charge my card . ZERO customer service. (Well, if they arrive by 12/24 you can still send them out!!!) DO NOT DO BUSINESS WITH THIS COMPANY unless you want to pay for something they won't deliver.

I ordered custom stationery and was quoted delivery in 10-13 days. The order involved a set of ecru note cards and a set of notepads in a holder. One month later, the ecru note cards have yet to ship. The notepads arrived, but not with the holder. The notepads were thrown haphazardly into a box; consequently, the top pages of the pads ripped off. Others were wrinkled. The invoice said to email a specific address with quesitons. Two emails to that address have both bounced back as undeliverable because "no such mailbox exists." I have had to dispute the charge with my credit card company.

Horrendous! Was supposed to arrive within 2 weeks. I am now going on 4 weeks (I don't even need the item anymore because the event passed!). Numerous emails - no response! It isn't even shipped. Spent an insane amount of time on hold and can't get through to customer service. Once I did, the rep told me she's the only customer service rep and overwhelmed with calls. Still no resolution. Please do not order from them! Filing a complaint with my credit card company...nothing but a hassle.

I can tell you that this company was sold in 2016 and all of the Delaware employees were laid off. It shifted over to a new call center in Colorado, but that team had less than a year of experience with the products. The original crew had been on that scene for over a decade. I expect the quality declined around 2016.

A terrible company. I placed an order April 11th. I have written 5 emails to customer service that have gone unanswered. I have called 3 times, only being able to connect once after waiting 30 minutes in which I was told,"it's being processed". The order is for a personalized item for a graduation party, which is now 3 days away. The product will not get here on time (I am assuming) and there is nothing I can do because it is virtually impossible to contact anyone at this company. Do yourself a favor, order somewhere else.

Bought a self inking stamp. The name was out of alignment. Requested a correction, got the same exact stamp. No communication regarding the bum replacement, just showed up. Would not trust this company for something important like wedding invites.

I bought stationary plus paid $11.95 for shipping on 11/25/21. Today is 12/17/21 and my order still has not been delivered. I emailed customer service on 12/25/21 after seeing that my package (via FedEx) is stuck in the mid west with no delivery date projection. I informed customer service of the shipping issue, and asked for a new order to be shipped to me. The agent replied to me with the same FedEx info I shared and told me it should be delivered soon. That reply was so condescending. I followed up and reiterated that they should send me a new order because there is no projected delivery date. The package is lost. The agent replied that if they send a new order, delivery will take even longer. That makes no sense. It has been almost a month since I made my initial order and again, there is no projected delivery date. This company stole $50 from me and the person I bought the stationary for won't get her present. I wish there was a way to give this company 0 stars.

Can u put zero stars. They will not even respond back to me and still no cards are here. Are they even still in business