Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
358 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
http://www.FineRugCollection.com is a leading brand in the field of one of a kind Persian rugs and hand knotted Oriental rugs, giving every house or office a unique decor. We are dedicated to the best customer service and to make your purchase experience as easy and secure as possible.
Fine Rug Collection (finerugcollection.com) has 358 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
358 approved reviews, newest moderated first
The rugs arrived today and they are stunning! Beautiful quality, colors and exactly what we were seeking. Working with Jerome (Jay) was a pleasure from start to finish. Highly recommend finerugcollection.com!
By Cheryl B.
I've had success ordering 2 rugs so far. A little pricey, but the quality is definitely there. I wouldn't mind getting an annual email promotion as repeat customer. That said, they did offer 15% off my next purchase. The email responses to my questions were very much appreciated.
By Farren B.
I have ordered several rugs. I love all of them. I had to return one rug because it was too large for my area. Fast friendly service. Addressed my needs exactly. Extremely fast shipping. I look forward to many years of ordering from them. Great prices and accurate pictures of the rugs. Give them a try. You won’t be sorry. If you have to send a rug back, they send you a video of how to package it. Extremely helpful.
By Kathy P.
Although their was a little mix up with shipping the company made it right and I am very happy with the way things turn out.
By Robert C.
Gorgeous rug! Wonderful service...ordered on Tuesday, delivered on Saturday.
By Mary A.
Absolutely marvelous service. Thank you very much! I love both the rugs I purchased.
By A. Kimberley B.
The rug was on our doorstep exactly 6 days after ordering online. It is an absolutely beautiful, we made rug that will last for many years. We could not be more pleased!
By S. H.
Excellent Customer Service by Jay! I purchased over 16 rugs and all of them are genuine and phenomenal. I would highly recommend Fine Rug Collection. They’ll go above and beyond to meet your needs.
By Farooq S.
