Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
710 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Fine Linens (finelinens.com) has 710 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
710 approved reviews, newest moderated first
Decision making was easy because I was familiar with your product already. Ordering was easy and had my rug within one week - no special delivery chosen. You kept me informed step by step. Will certainly use your company again! Thank you.
By Belinda V.
Love this web site
By Ann A.
Enjoy working w/ FL. They have access to everything.
By Elizabeth V.
I could've gotten the Sferra top-of-the-line sheets for a few dollars less (literally) through an on-line mattress company, but after calling Fine Linens to ask some questions and speaking with knowledgeable and very friendly staff (Dave), I went with these guys. Shipping was very fast. The one problem was with a fitted sheet that they didn't have in stock, so I had to wait about a week to get it. However, when asked Dave allowed me to take advantage of a 20% on-line sale I didn't know about when I first ordered. I'd order from Fine Linens again, they are a quality, no-nonsense company.
By Customer D.
I found service first class. Very pleased with the towels which were carefully packaged.
By Ann G.
1st time ordering from Fine Linens... My linens arrived fast and exactly as expected, thank you.
By Melanie H.
I needed sheets quickly due to a house fire and Fine Linens made every effort to ensure that I received what I needed quickly. I highly recommend them.
By Paula H.
Had to return an item and they suggested a replacement item.. They were great !!
By Christine B.
