Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
343 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sunrise is a metabolic health company that is on a mission to make access to the most effective, cutting-edge weight loss medications available to all.The Sunrise doctor-led & individualized weight loss program helps people seamlessly get access to clinically-tested weight-loss medication that has been proven to help people lose 15%+ of their body weight on average.
Sunrise (findsunrise.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
343 approved reviews, newest moderated first
I appreciate being kept informed and updated as work on my prescription needs are worked on.
By colleen W.
Response from Sunrise· Jan 2, 2024
Thanks for your review, Colleen! A great patient experience is our number one priority.
Great customer service
By Vanessa T.
Response from Sunrise· Jan 2, 2024
Thanks so much, Vanessa! We're so happy to support you.
With discounts Being that you don’t take insurance to help the people
By Tishia C.
Response from Sunrise· Jan 2, 2024
HI Tishia - thank you for this honest feedback, and I'm sorry for the frustration you experienced. It sounds like there may have been a miscommunication regarding eligible services. I sent you an email recently with more info. If you have any other questions, please let me know - I'm happy to support you.
I realy had an amazing costumer experience thrue the hole time in this program, easily contact with people how realy solve any issue!
By Consumer
Response from Sunrise· Dec 13, 2023
Hi there - thanks so much for this great feedback. We love hearing about our patients' experiences. Please let us know anytime if there's anything you need.
Alicia is so amazing. Her customer service skills are the best I've experienced in a while. She is definitely an asset to sunrise.
By Michelle G.
Response from Sunrise· Dec 12, 2023
Hi Michelle - thanks so much for your kind words and great feedback for Alicia! I've let her and the rest of the team know what a great experience you've had. Please let us know if there's anything else we can do to support you.
Rene has been helping me choose the right option for me and she has been awesome! Even when I was waiting on my insurance, she was giving me daily updates just so I know what’s going on. Thank you so much Rene!
By Anita M.
Response from Sunrise· Dec 12, 2023
Hi Anita - this is so wonderful to read. I've made sure to pass this info along to Rene and the rest of the team. We're so glad that we can support you along this journey.
The staff was quick to contact me as well as fix my problem with such ease!
By Kaytlynn D.
Response from Sunrise· Dec 12, 2023
Hi Kaytlynn - We're so happy to help, and so glad you had a great experience with us. Please let us know if you have any questions!
Do not do not give them your bank information. They are harassing me after I paid for a consultation!!! Only they were having a deal. I asked the company if they had a certain medication- they responded and said no . I said okay thanks. Next time I know they charged me $150 and emailing me to unblock them I NEVER RECEIVED ANY MEDICATION NO LABS NO SERVICES . As far as I’m concerned I paid for the consultation already. They decided to dispute my charge and provide email evidence of me asking my medication question - as grounds that I needed to be charged $150! Don’t worry I will also be telling my bank off Monday morning as well
By Taylor D.
Response from Sunrise· Dec 12, 2023
Hi Taylor - thanks for providing this feedback, and I'm sorry to hear about your frustration regarding your experience with Sunrise. It sounds like there may have been some confusion upon signup. Sunrise is a subscription service, and your monthly fee covers provider review of your intake as well as continuing access to partnering physicians, and full-time support and advocacy from our team. Our team made multiple attempts to contact you to confirm your preferences, and we unfortunately did not hear back from you. I apologize if your messages did not make it back to us. Please let us know if there's anything else we can do to support you.
