The customer service is AMAZING
The customer service is AMAZING! They get back to you so quickly.
By Natalie M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
343 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sunrise is a metabolic health company that is on a mission to make access to the most effective, cutting-edge weight loss medications available to all.The Sunrise doctor-led & individualized weight loss program helps people seamlessly get access to clinically-tested weight-loss medication that has been proven to help people lose 15%+ of their body weight on average.
Sunrise (findsunrise.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
343 approved reviews, newest moderated first
The customer service is AMAZING! They get back to you so quickly.
By Natalie M.
Over all communication was great. Only thing I wish is that I could have used a coupon for non insurance.
By Hayli A.
It was an easy transaction, every very responsive and nice
By Zulma C.
Everyone was so Attentive and answered quickly.
By Sarah
My experience was great! I was instantly approved, my meds were sent to the pharmacy immediately. The only issue was the medicine has a nationwide shortage so I was unable to fill my prescription. Everyone who I spoke with was helpful at cancelling and even offered to call around to other pharmacies and offered other solutions as well. I decided to go to a local doctor and work on getting medication through my insurance with a PCP.
By Bridgett G.
Even though I wasn’t able to use the product customer service handled my issue promptly.
By Ten T.
Great service they go out the way to get the job done
By Nigel G.
The Customer Service, especially from Alejandro Olea, has been exceptional, best in class from the first moment I reached out to Sunrise to begin my weight loss journey. Inquires are responded timely, with clear messaging to include next steps for patient to take. Guidance is presented in a format that is easy to follow/understand, with the customer in mind. I have peace of mind knowing that Alejandro and the entire Sunrise Customer Support Team is there to help me when needed. This level of customer service and support makes this medical care transparent as if care is provided locally versus remotely (virtually). I sincerely appreciate all the training Sunrise has invested in the customer support team. Thank you.
By Teresa M.