Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
43 reviews
NeedleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Needle is a healthcare navigation service focused on helping patients find medications at local pharmacies quickly and efficiently. We use advanced AI technology to make thousands of calls every day, ensuring patients get real-time information about the availability of their medications. Whether you’re looking for ADHD medication, mental health treatments, or any other prescription drugs, our service takes the hassle out of calling multiple pharmacies to check stock.What makes Needle stand out is our AI-driven approach. With over 20,000 calls made each month, our platform minimizes wait times and increases accuracy, helping patients find in-stock medications faster than traditional methods. We’ve drastically improved our AI to reduce callbacks and issues, making the process even more seamless for our users.In addition to medication searches, we’re expanding our service to help patients compare costs on high out-of-pocket medical procedures, offering a transparent way to shop for healthcare services.Our growing number of satisfied customers speaks to our commitment to providing top-tier service, with a focus on efficiency, transparency, and patient care. At Needle, we’re revolutionizing the way patients access medications and healthcare, making the experience faster and more reliable than ever before.
Needle (findneedle.co) has 43 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
43 approved reviews, newest moderated first
Submitted a same day request at 9.30am - They were not contacting any pharmacies for most of the day. I contacted them in the afternoon to ask when it would be complete, after which suddenly they had checked all of them and none of them had the drug in stock. They suggested I pay for a new search or get the membership. I feel skeptical that they contacted all those pharmacies all at once so late in the day. Will not use again.
By Ed
Easy to use and they find your medication and make sure that you are able to get it. Worth EVERY penny!!!!
By aubrey G.
Not a bad service but the way they are structured is rather ridiculous. I selected 3 pharmacy's for them to check and they located the prescription in stock but wouldn't tell me where until they finished their search. In the time it took them to complete their search I called the 3 pharmacies on my own, located the meds I needed and had my prescription transfered over. Honestly just do the work yourself this service is not worth it unless you have to search a huge radius to find a med in stock. What a joke.
By M L G.
