finallyReviews of finally.com

In general I like working with finally but I have a couple of concerns: 1. The different departments are not in sync. The accounts department claimed not to be able to reach me at the same time my regular bookkeeping team were emailing and calling me regularly, and that team never told me the other team was trying to reach me with no success. 2. The way the CRM is set up, I get CONSTANT emails and it's impossible to sort out the difference between emails that need attention and courtesy emails. This is time consuming and frustrating.

It’s a good feeling when I can call Finally and talk to a person. I am not liking having to set up meetings on a computer with hopes of getting a response. My customers want to talk to me. When they call I answer. I expect the same from the people I deal with. Thanks for being there. Ed

Never missed payment, corporate credit is great, owners credit is 800, had 170,000 limit used 34,000= account cancellation on zero notice

I opened an account with this company I had it for 8 months and al if a sudden my card started to be declined without any notification they closed my account. I have now checked them out online and read the reviews and it appears to be there standard protocol. I could not get any information when I called I had to write a letter and a month later I received a notice your account is closed no reason. I have excellent credit they automatically take the payment from your account and never had an issue. The only think I think is I wasn’t spending enough. I had a $50,000 credit line and was averaging $12,000 per month. I do not recommend.

They were great to work with and delivered as promised. However. There was a miscommunication resulting in a declined payment which led to my account being cancelled. I am trying to get my account re established. I still would recommend Finally for any new business trying to build credit worthiness.

Great service and excellent job. Excellent communication!

Credit balance reduced to zero. No explanation. No customer support. Would recommend other companies stay away from Finally.

They freezed our business cards, halted our operations, and completely ignored us. This is the absolute worst, most unhelpful experience I have ever had with a financial institution. They are actively playing with people’s livelihoods and their reliance on their services. I would never recommend a company where you cannot get in contact with a responsible party, or where front-line staff are so restricted that they cannot transfer you to anyone higher up or capable of fixing a crisis, while simultaneously admitting they have no idea how to resolve the issue and can't explain the issue because it came from another team, and there is no way to contact that team. The representative they gave us was utterly useless. What is her actual job? Is she just a pretty face you put there to act as a shield, or do you actually trust her? As a trusted partner, her role should be to facilitate solutions for us. Even if she could not fix the issue directly, she should have had the authority to call the risk team directly and expedite this. This is a freaking business, not a game. Expecting a business client to wait 30 days for an email response is reckless and dangerous. What if I was stranded somewhere? You have blocked a company’s operations for weeks with absolutely zero communication and no one to help us to resolve the issue. I do not know who your COO is, but they need to be fired immediately. No smart person or even a regular person who has been to business school in the last few decades would ever design a broken, isolated system like this. You can hire me to replace them; I hold a Bachelor’s Degree in Business Management, I can do a better job, and looking at your current structure, I can guarantee you will not last another 10 years in business operating like this. Furthermore, you clearly do not care about your customers' needs. Three weeks later, no one has called or answered us. I will never recommend you to another business, and I honestly wish nothing but failure for your institution.