finallyReviews of finally.com

5355 Town Center Road Suite 701, Boca Raton, Florida

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3.9/ 5

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317 reviews

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About finally

Finally is your all-in-one accounting solution for managing your business finances, designed especially for small and medium-sized businesses. From bookkeeping and taxes to payroll, expense tracking, and corporate credit cards, everything you need is in one simple, easy-to-use platform.We take the hassle out of managing your finances, helping you stay organized, save time, and avoid expensive IRS penalties. With finally, you can stop juggling multiple tools and focus on growing your business with confidence.

finally (finally.com) has 317 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: finally.com
Website: finally.com
Category: IT & Communication
Location: Boca Raton, Florida
Listed on The Fair Hearing: 2026

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Aug 1, 2025

Our experience with Finally has been terrible. On paper looks great, but nothing else beyond that. DONT HIRE THEM.

Our experience with Finally has been deeply disappointing and detrimental to our business. We engaged their services with the clear understanding that accurate financial reports would be delivered within 12 weeks of our start date in February. We are now approaching six months, and we still have not received final or accurate reports—neither for 2024 and or the 2025 months. Despite repeated follow-ups, our requests have been met with vague responses and unfulfilled promises. We’ve gone in circles answering the same questions, with little evidence that our documentation has been reviewed thoroughly. Communication has been inconsistent, timelines have been missed, and our urgent financial needs have been repeatedly ignored. This delay has had a real impact on our ability to make critical decisions, access funding, and plan for growth. As a small, family-run business working directly with farming communities in underserved regions, the ripple effects have extended beyond our team. We expected a professional, reliable service, and what we received instead was a lack of accountability, missed deadlines, and ultimately, a material breach of contract. We would not recommend Finally to other small businesses seeking dependable bookkeeping support. Worst of all is that I have nothing else than a generic email to contact them! You will read on the reviews that the onboarding was great, yes it was, but for those who hire them, get ready for what comes next after onboarding everything went south for us, little to no communication and we are being ask the same questions over and over.

By Samoa K.

Response from finally· Aug 15, 2025

Hello Samoa, We’re very sorry to hear about your frustration and understand how important timely and accurate financial reporting is for your business. At Finally, we strive to provide clear communication and dependable service for all our clients, and we regret that your experience did not meet these standards. We do our best to ensure every client receives thorough support and accurate reports, and we take all feedback seriously to improve our processes. We would like the opportunity to review your situation directly and work toward a resolution. Our team will be in contact with you shortly so we can address your concerns and help get everything back on track. We appreciate you sharing your experience and remain committed to supporting all our clients effectively. Best regards, The Finally Team

finally reviews

317 approved reviews, newest moderated first

Aug 1, 2025
Nelson Perez did a great job helping me…
Nelson Perez did a great job helping me start getting set up, making getting my books taken care of a lot easier.
By Kenneth T.
Response from finally· Aug 5, 2025
Hi Kenneth, Thanks for sharing your experience! We're so glad Nelson Perez was able to make the setup process so much easier for you. Our goal is to simplify getting your books taken care of, and it’s wonderful to know he did a great job. We'll be sure to pass on your kind words. Best regards, The Finally Team
Aug 1, 2025
Its has been an awesome experience…
Its has been an awesome experience working with Daniel Molina. His knowledge, clarity in communicating guidance and friendly support on making my business books come to live with the information and reports much needed not only to prepare for taxes, but to have an impact on the decision making for my business growth. Thank you Finally.
By Jesus E.
Response from finally· Aug 5, 2025
Hi Jesus, What a fantastic review. We are so proud of Daniel Molina for making your experience so positive. His dedication to providing clear, knowledgeable, and friendly support is exactly what we strive for. It's truly rewarding to hear that we've helped you not only with tax preparation but also with the crucial decision making needed for your business growth. Thank you for sharing your experience your feedback will be a great motivator for others looking to take control of their business finances Best regards, The Finally Team
Aug 1, 2025
Our experience with Finally has been terrible. On paper looks great, but nothing else beyond that. DONT HIRE THEM.
Our experience with Finally has been deeply disappointing and detrimental to our business. We engaged their services with the clear understanding that accurate financial reports would be delivered within 12 weeks of our start date in February. We are now approaching six months, and we still have not received final or accurate reports—neither for 2024 and or the 2025 months. Despite repeated follow-ups, our requests have been met with vague responses and unfulfilled promises. We’ve gone in circles answering the same questions, with little evidence that our documentation has been reviewed thoroughly. Communication has been inconsistent, timelines have been missed, and our urgent financial needs have been repeatedly ignored. This delay has had a real impact on our ability to make critical decisions, access funding, and plan for growth. As a small, family-run business working directly with farming communities in underserved regions, the ripple effects have extended beyond our team. We expected a professional, reliable service, and what we received instead was a lack of accountability, missed deadlines, and ultimately, a material breach of contract. We would not recommend Finally to other small businesses seeking dependable bookkeeping support. Worst of all is that I have nothing else than a generic email to contact them! You will read on the reviews that the onboarding was great, yes it was, but for those who hire them, get ready for what comes next after onboarding everything went south for us, little to no communication and we are being ask the same questions over and over.
By Samoa K.
Response from finally· Aug 15, 2025
Hello Samoa, We’re very sorry to hear about your frustration and understand how important timely and accurate financial reporting is for your business. At Finally, we strive to provide clear communication and dependable service for all our clients, and we regret that your experience did not meet these standards. We do our best to ensure every client receives thorough support and accurate reports, and we take all feedback seriously to improve our processes. We would like the opportunity to review your situation directly and work toward a resolution. Our team will be in contact with you shortly so we can address your concerns and help get everything back on track. We appreciate you sharing your experience and remain committed to supporting all our clients effectively. Best regards, The Finally Team
Jul 31, 2025
Samuel Aguirre was very helpful
Samuel Aguirre was very helpful. Highly recommend.
By Amanda Brajevich B.
Response from finally· Aug 5, 2025
Hello Amanda, Thank you for your feedback. We're thrilled to hear that Samuel was so helpful. Providing excellent support and making our clients' experiences seamless is what we're all about. Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience. We look forward to continuing to provide the best service possible. Best regards, The Finally Team
Jul 31, 2025
They have been very helpful in getting…
They have been very helpful in getting everything done and organized
By Joy K.
Response from finally· Aug 5, 2025
Hi Joy, Thank you for sharing your experience. We're so glad we could help you get everything organized. Our goal is to make managing your finances as smooth and stress-free as possible, and it’s great to know we delivered on that for you. Your feedback is a wonderful testament to our team's commitment and will be very encouraging to others looking to get their business in order. Best regards, The Finally Team
Jul 30, 2025
Excellent bookkeeping
Daniel was very helpful on setting up all 3 of my accounts. There were some difficulties adding them as the authorized users in my bank account and they were very patient to walk me through. Great communication and always follow up with a call or email. Highly recommended.
By Maggie
Response from finally· Aug 5, 2025
Hello Maggie, Thank you so much for the fantastic review. We're thrilled to hear that Daniel was able to help you set up all three of your accounts and that his patience and communication made a difference. We know that technical difficulties can be frustrating, so it's wonderful to know our team's support and follow-through made the process easy for you. Your recommendation means a lot and is a great testament to the service we're dedicated to providing all our clients. Best regards, The Finally Team
Jul 30, 2025
Daniel is awesome
Daniel is awesome, do not forget he is bilingual he needs more money. He is a hidden gem!!!!
By Brandy
Response from finally· Aug 5, 2025
Hi Brandy, Thank you for your feedback. We couldn't agree more, Daniel is truly a valuable part of our team, and we're so glad you had such a great experience with him. It's wonderful to know that his skills, including being bilingual, made a significant difference for you. Your review perfectly captures what makes our team so special and will certainly be a motivator for others looking for exceptional, personalized service. We'll be sure to pass along your kind words. Best regards, The Finally Team
Jul 30, 2025
Excited to start using finally for…
Excited to start using finally for bookkeeping! Daniel Molina was great for setup.
By Matt M.
Response from finally· Aug 5, 2025
Hello Matt, What a great start. We're so glad that Daniel Molina made your setup a smooth experience. Getting your bookkeeping in order can feel like a big step, so we're proud that he made the beginning of your journey so positive. We're excited to have you with us and look forward to helping you with your business finances. Best regards, The Finally Team

finallyReviews of finally.com

Rating distribution

What customers rate

About finally

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finallyReviews of finally.com

Rating distribution

What customers rate

finally reviews

Nelson Perez did a great job helping me…

Its has been an awesome experience…

Our experience with Finally has been terrible. On paper looks great, but nothing else beyond that. DONT HIRE THEM.

Samuel Aguirre was very helpful

They have been very helpful in getting…

Excellent bookkeeping

Daniel is awesome

Excited to start using finally for…

About finally

More in IT & Communication, Florida

DueDilio

Federal Award Management Registration

Duogeeks Web Design

Sachper Agency

finally reviews

Nelson Perez did a great job helping me…

Its has been an awesome experience…

Our experience with Finally has been terrible. On paper looks great, but nothing else beyond that. DONT HIRE THEM.

Samuel Aguirre was very helpful

They have been very helpful in getting…

Excellent bookkeeping

Daniel is awesome

Excited to start using finally for…