No communication
No communication. You do not respond to emails that ask questions about my order. Why can’t you respond?
By Michael P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
341 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Find refrigerator water filters and replacement fridge filters online for less at Filterswell.com. You will find top water filter brands for Whirlpool, PUR, GE, kenmore and more.100% compatible and free shipping!
Filterswell (filterswell.com) has 341 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 76 reviews with 1 star · Clear filters
No communication. You do not respond to emails that ask questions about my order. Why can’t you respond?
By Michael P.
My order was delivered to Florida. My delivery was supposed to be delivered to Texas. I reported the situation but no response so far Dad
By Mike B.
Stole my money. Say they shipped my order to the wrong address. Won’t answer the phone. Won’t answer email. I have no filters. Don’t buy from these thieves. Trash like this are why hell exists
By Pissed
I accidentally ordered the wrong filters and when trying to contact the company by email, they never returned my email and my request for a refund. I called the number for customer service but the woman who answered couldn’t speak/understand much English and kept telling me to “send email“. So after two attempts to do this, still no response. I ended up getting the filters on Amazon for a cheaper price and wished I had done that in the first place! Don’t trust this company!!
By Georgia F.
2 weeks have gone by. you took my money, but no merchandise and u won't return emails or chat
By michael R.
14 days have passed since I ordered, still have not received tracking information..
By Lance C.
I ordered 3 fridge filters on 1/3/2024 and sent 2 emails asking for arrival dates and have received NOTHING except, "How are we doing". You tell me how you are doing! Unsatisfied customer. Mike
By Michael
Communication with your customers is terrible. I made a purchase in late December and paid extra for expedited shipping. Today is January 15th and I have yet to receive my order. I have reached out via email numerous times requesting the status with no reply. This is bad business.
By Jason A.