Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
54 reviews
FiltersDirectUSA.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FiltersDirectUSA specializes in providing high-quality custom home air filters designed to improve indoor air quality. With subscription options, we ensure customers receive clean air and convenience, backed by excellent customer service. 100% Made in the USA
FiltersDirectUSA.com (filtersdirectusa.com) has 54 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
54 approved reviews, newest moderated first
Great product reliable service. Easy to work with.
By Dorothy Z.
Response from FiltersDirectUSA.com· Jul 14, 2025
Thanks Dorothy for being a long-time customer. We appreciate your support of our new Healthy, Home Air Filter service.
Filters Direct always takes great care of my clients! What great customer service!
By Richard B.
Response from FiltersDirectUSA.com· Jul 8, 2025
Thanks for being an awesome Partner Richard. We love working with you also.
Always have my filter on time and the only time I've had to call it was great customer service.
By Winfred Bowling I.
Response from FiltersDirectUSA.com· Jun 12, 2025
Thanks for being a great supporter of our new business Winfred. We appreciate you and glad you are enjoying clean air with Filters Direct USA, made right her in North Carolina.
How hard is it to find custom size HVAC filters??? Let me tell you, when you have an odd size, it is near impossible without spending hundreds of dollars!!! I had a really unusual custom size filter request. After reaching out to Mark to make sure they could do it, he assured me they could and so I went forward with my order. Once I got them, I could see how easily it would be to replace the inner filter with the outer frame. I placed them in my vents and they fit perfectly! I noticed a reduction in the dust that was coming through my HVAC almost immediately, no more flying fairy dust in the sunlight!! I am so happy I found a new home to get my weird sized custom filter frames and could not be happier with the excellent customer service! These folks are the real deal and I am happy to support a small American business! Thank you!!
By Michelle
Response from FiltersDirectUSA.com· May 27, 2025
Thanks Michelle. We were so happy to be able to help you and others with their odd 1" size filters. Now with a subscription to Filters Direct USA, you and others will never forget to replace the air filters on time again.
Customer service great! Not able to complete a review on how well the filter performs at this time. I just installed the filter a week ago, so I will wait and see after 90 days.
By Roger
Response from FiltersDirectUSA.com· May 13, 2025
Thanks for your support Roger. We appreciate your business and thanks for giving us the opportunity to provide great customer service.
Filters fit fine, but do not seem to catch any dust. After almost a month there is no visible dust caught in the filters.
By Allan C.
Response from FiltersDirectUSA.com· May 7, 2025
Hey Alan, with our Poly Media filter being a depth loading filter, its designed to catch the dust/dirt throughout the filter and not face-loading like regular pleated filters. This allows much better air-flow to your system and your home. Some of our customers have been able to push their filter replacement program out longer because of our new design.
This company is very easy to work with. Their product is good. They do what they say they are going to do and they do it on time
By Marilynn P.
Response from FiltersDirectUSA.com· Feb 12, 2025
Thank you Marilynn for your support of our new Home Air Filter company. We really appreciate your feedback.
When my filter casing arrived broken, I sent an email to customer support. I then received A phone call and a new one was shipped to me right way. Great Customer service!
By Brenda C.
Response from FiltersDirectUSA.com· Feb 4, 2025
Thanks for supporting our new business Brenda. We really appreciate it and are happy you gave us the opportunity to correct the broken filter, damaged during delivery.
