Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Filterappliance is a professional filtering appliance company. We offer a wide range of products to suit your needs, including water filtration systems, air purifiers, and more. We pride ourselves on providing the best possible customer service and ensuring that our products are of the highest quality.
Filterappliance (filterappliance.com) has 11 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
11 approved reviews, newest moderated first
They are selling counterfeit water filters. I received one that was leaking and distorted kenmore labeling. Do not buy!!!!! They don't answer emails and there is no phone number for customer service. Chat does not work!!!!!
By Renae B.
Sold me a faulty part for a SubZero in March 2025. They said it was an OEM part but it does not fit. They did not return email or live chat, this business is a fraud.As of this date (March 2026), I am not sure they are even in business but if they are BUYER BEWARE.
By K K.
Worst experience! I only purchased one item which was a refrigerator filter and the package was lost in transaction. I reached out by email and they kept saying that the package was delivered from our end so nothing else we can do. The want me to address it with USPS. You can't call them and emailing is a waste of time. Their chat doesn't work either. Don't waste time or money with this company!!!
By Jen K.
Purchased Kenmore filters for a great price, or so I thought. Filters were faulty and flooded the kitchen early one morning. Company has not responded and I have emailed them twice. DO NOT PURCHASE FROM THEM
By Debi
Refrigerator water filters arrived in a reasonable time and work as advertised. Cost was substantially less than buying from Sears. Also good communication with the seller.
By PJ
I just placed my first order with this company. I ordered 2 refrigerator water filters. SO much cheaper than Amazon and free shipping. My order arrived in 3 days, 1 day ahead of the scheduled day. I recommend the company and will order from them again as needed.
By Carol M.
This place is fraudulent! I placed an order, but then shortly after submitting, I realized they have the exact same business address as Precip Filter, which has sketchy reviews. This “company” appears to be just a repost of another sketchy company. I immediately emailed them asking them to cancel my order. I received the following reply: “Thank you for your message. Your order has already been processed and is scheduled to ship today. We kindly ask you to keep waiting a little longer. Your package is on it's way, and we expect it to arrive soon. We truly appreciate your patience and understanding. If you need anything else in the meantime, feel free to reach out. Best regards, James Lucas” I received this email at 2 AM PST, so it is unlikely that the person who wrote this email was in the United States. I had an authentic Sub-Zero cartridge + package on hand that I had purchased directly from Sub-Zero. When the cartridge from Filter Appliance arrived, I compared them. The colors and fonts on the package were very off. I confirmed that Sub-Zero has never manufactured a package matching the one that arrived from Filter Appliance. So, they refused to cancel my order prior to shipping the product, and then they sent me what appears to be a counterfeit product. THIS SITE IS A SCAM. DO NOT BUY FROM THEM.
By Christopher D.
Iam very pleased with the supplier who emailed me regarding installation. Perfect SubZero replacement and saved a few dollars be going to Filter Appliance❤️
By Steven P.
Response from Filterappliance· May 11, 2023
Thank you for sharing your positive experience with FilterAppliance! We are thrilled to hear that you had such a great experience with us, from the ordering process to the delivery of the filters.
