FilsonReviews of filson.com

Absolutely woeful customer service. Cannot get a refund for a product that was never delivered to me. Having to get a chargeback from my credit card company. Do not buy from this brand, it's not worth the stress.

Ordered from their outlet was really excited since it was a great price. Well 18 days go by NOTHING so I contact customer service, they said they were having issues with the software and it was still being processed. Finally a month and some days I email them back asking how long it will be? They said it is out of stock and will refund me. I call customer service and they told me it was never cancelled. Then she says she can not cancel it someone above her has to cancel the order for me to be refunded and she has no idea how long that will take. That is absolutely nuts that their own customer service reps can't cancel orders ESPECIALLY when they are at fault for selling a out of stock item. I will never buy from Filson again and I hope I do not have to contact my bank to dispute this. As a Seattlite this is so horrible. I have always thought this was a great company but as of today I will never buy from them again and do not recommend using them. Worst online experience of my life.

Sizes are WRONG - very wrong, and of course as a result you must return what you ordered - which they charge you money for. An XL Heritage Jacket is supposed to fit people with a chest size of 45,5", however the jacket itself has a chest measurement of 54" - meaning that it is several sizes to big compared to the size they claim the jacket will fit. Ordering a size smaller is not an option as this will probably also be too big, so two sizes smaller? Well who knows, you can ask their customer service... oh wait, they don't have any except for a hopeless chatbot. When you ask to be put in touch with an actual PERSON, you are promised someone will return to you, however no one ever does. Now I have to pay to return a garment that was sold under wrong information, I will not risk ordering another size, as I have no idea if I should order a Large or a Medium due to the huge difference between the stated size and the actual size - and I have to pay to return each time... Will not be buying Filson again - ever.

I bought a rugged twill classic Filson brief case several years ago. I was attracted by the quality of the product and the life time guarantee. Recently the strap broke and I reached out to Filson for repair thinking I was bulletproof with my lifetime guarantee. The response was extremely slow and when I received it I was disappointed to hear that I would be charged for repair. After a long exchange I have abandoned hopes of Filson helping out and will seek repair locally. It seems to me that Filson have lost their USP and the products quality and pricing are no longer value for money. A terrible shame that this historic brand seem to have lost their identity.

I bought a Mackinaw Jac-Shirt that was on sale for 50% off. I asked for a receipt at the register and the salesperson had me enter my email so that it would be emailed instead. We talked about how great a sale it was at 50% off that I bought another jacket at full price and almost bought one of a different color from the tables until I noticed that they were only 40% off. The salesperson suggested that they might be a newer color. I passed on that, but I left happy thinking I had gotten the best deal. Unfortunately, when I checked the emailed receipt when I got home, I realized they had only given me 40% off. My mistake for not checking carefully before leaving, but I was tired and frazzled from Seattle traffic and facing the prospect of driving for hours through rush-hour traffic to get home. Most stores would have confirmed that they had that item marked at 50% off on their rack and honored their price, so I called the store the next business day and was told they would not make an adjustment because the jac-shirt was listed on the website for 40% off. I asked to speak with the manager. The salesperson initially ignored me and kept explaining why it was against store policy and that nothing could be done. They then told me that they would contact the manager, but I would be told the same thing. I was finally told that the manager was unavailable, but I would be contacted. I was never contacted. After several days, I contacted customer care on the website and was told I would have to get the charge adjusted by the store because local store prices varied on sales. I contacted my credit union who contacted VISA who contacted Filson's bank and confirmed that I had purchased the jac-shirt for 40% off despite pictures of the sales tag showing 50% off. I filed complaints with the Washington Attorney General and BBB. It isn't worth $49.50 to go through small claims court. Filson will never get anything more from me. They don't honor their in-store advertised sales prices! I need to add a follow-up because many weeks later I was issued $150.77 as a price match, three times more than what I had requested. So, in the long run, after contacting the corporate office, BBB, and the Washington State Attorney General's Office, I was treated like a prince. Your experiences may vary.

Customer service never answers or follows up and keeps ghosting customers. The only way to get anything out of them is to call relentlessly everyday in the hope that a new representative might do something about your issue. Beyond subpar customer service for such an expensive brand

If I could give zero I would. Ordered and received confirmation. My order was shipped to a state I have never been to in my life. I emailed for an update and received no response. After waiting a week I decided to try calling. Expect to wait at least 30 minutes on hold before anyone answers. And that’s if they don’t end the call immediately because “there’s too many callers in line” Anyway, once I finally got through I was told the lady would look into it and call me back as well as email me directly with an update by the end of the day. I received no such call or email. I called the next day and sat on hold for an hour before giving up because like most people I have other responsibilities to attend to. Anyway, fast forward through several more days of me calling them, sitting on hold, being told they’d get back to me and realizing that I may have to just file a chargeback and give up wasting my time, I was finally able to get through to someone who was kind enough and well trained enough to put me on hold while they investigated rather than lie and say they’d call me back. Finally after after all was said and done and over a month had passed since I had made my order, I was able to find out from her that their system malfunction and input the wrong address on the shipping label. They actually had the gall to ask if I wanted to have another shipped ( from what inventory I’m not sure because by this point the item I ordered was sold out). lol Absolute joke of an experience all around and to be frank, borderline predatory. Charge people then make the wait times to actually get support so long that it’s nearly impossible to actually get a resolution. Tl;dr: I ordered. Filson sent it to someone else. I spent 10+ hours on hold/ explaining my situation to try to get an update. Finally after over a month of headache I found someone competent enough to refund me while I was on the phone rather than lie to me to get the call over with. Oh and I still have never received a response from customer support for the first email I sent them regarding the situation. I have however, received their automated email asking me to review the product they never sent me. lol that can get 1 star as well. Because apparently after they rob you of your money they also want to steal hours of your time. Just file the chargeback.

Filson is a shadow of what it used to be. The quality, workmanship and service have all deteriorated greatly. The price is continued to be very premium. And their guarantee isn’t what it used to be either. A specific example is I returned aThe quality, workmanship and service have all deteriorated greatly. The price is continued to be very premium. And they’re guarantee isn’t what it used to be either. A specific example is, I returned a wallet as the stitching had given way. It was returned six weeks later, unrepaired, with a note that said it wasn’t a workmanship/quality issue. Filson is a great place to overpay for shadowy made products from Overseas. I’m afraid the highly durable quality workmanship from the old Filsons is gone forever.