fieldprint.comReviews of fieldprint.com

My appointment was for 1 pm in Racine, WI. I had received a confirmation email approximately four hours prior. Upon arrival, there was a handwritten note on the door saying they were out of the office until 4pm, and to call and reschedule. I called the number on the door, spoke to a lady who was "going to check with the technician", and never heard back. I tried Fieldprint's 1-800 number, and had difficulty reaching a live person (if the phone tree doesn't like your input, it just hangs up on you). Once I did finally reach a live person, she was extremely helpful and apologetic, helping me secure an appointment at another location that same day. If I am paying for a service ahead of time, for a time sensitive reason, I expect the service to be provided. If that particular office had an issue with keeping any appointments that day, they should have contacted me. Instead, I had to waste about 45 minutes travel time and gas, and the aggravation of trying to reschedule (that also took about 45 minutes). My confirmation email says, "Once an appointment has been made, you may not make a change or cancel less than 24 hours before the scheduled appointment time without incurring a charge." I think the same should apply to Fieldprint making a change and cancelling less than four hours prior to my scheduled appointment. $37.90 sounds about right.

I went to get my prints done for a job process. I went to 825 Gumbranch Road Suite 104 in Jacksonville, NC. My appointment was for 10:00. I walk in at 09:50 and the guy takes my ID's and runs my prints and tells me he will send them off. Not a very personable guy. Office was a hoarder room. 4 days later I get a call saying I missed my appointment. I called and said I did show up and got prints done. Lady tells me well he says you didn't show and was reported same day at 13:45 of the "no show". I tell her that I have video evidence of me showing up. And I'm told sorry, I believe you, but unfortunately the only option is to reschedule and do it again. I took time off from work to do this and have to do it again. I wasted time, money, and also a potential employment opportunity due to their error. I would seek elsewhere if possible.

I had a horrible experience trying to complete my fingerprints through this UPS, and the entire process between UPS and Fieldprint feels broken. I scheduled what appeared to be a Fieldprint appointment through the UPS website during my lunch break. At no point during the scheduling process was it made clear that fingerprints are actually handled through a third-party company, Fieldprint. When I arrived for my appointment, I was told I didn’t have a valid appointment because fingerprint appointments cannot actually be booked directly through UPS. This immediately created confusion and wasted my time. I then had to contact Fieldprint and spend additional time trying to get an appointment set up for the same day. To make matters worse, the Fieldprint website was glitchy and difficult to use. I repeatedly had to back out of screens and re-enter information because the system was not functioning properly. Thankfully, the Fieldprint representative stayed on the phone with me and worked with the UPS employee to help me complete the fingerprinting that day. Unfortunately, the problems didn’t end there. I later received an email stating that the wrong code had been selected for my Florida Real Estate Sales Associate background check and that an appraisal-related code had been submitted instead. Because of this error, my application and exam process have now been delayed. When I contacted Fieldprint to see if the code could be corrected or if a credit could be issued due to the website issues, I was told there was nothing they could do and that I would need to pay for an entirely new appointment and background check. Adding to the frustration, the UPS representative told me that situations like this happen all the time. However, they also explained that they are not part of UPS corporate and therefore have no authority to do anything about the recurring issues. Hearing that this is a common problem made the experience even more concerning. This is unacceptable. Customers should not have to pay twice because of a confusing process and a website that isn’t functioning properly. If UPS is going to advertise fingerprint appointments, there should be clear instructions directing customers to the correct third-party provider. Likewise, Fieldprint needs to address the issues with its website and provide a reasonable resolution when system problems contribute to errors. I’ve honestly had smoother experiences with small local fingerprinting businesses than with this process. Both UPS and Fieldprint need to take responsibility and make this right for customers who are negatively impacted by flaws in their system.

This review is for FieldPrint, not the finger printing station or the FBI. Appointment went smoothly, but my background check came back with my suffix before my last name (Firstname Middlename Jr Lastname). I called FieldPrint customer service. They blamed the fingerprint station and suggested I could also call the FBI. I went back to the station to investigate. They said they had my name correct and showed me in their system. I paid another $50 to resubmit (FieldPrint would not give me credit for the first one). The second one had the same name issue. I called the FBI. They said they used what was submitted but could not confirm what FieldPrint submitted because it is a third party vendor and they do not have access to the FieldPrint system. Back to FieldPrint Customer Service. After recounting my efforts and pointing out that the fingerprint station had my name correct in their electronic system, there must be an issue with their interface to FBI, she escalated my issue via email presumably to the development team. No answer. If you have a suffix in your name and it must match your passport, driver's license, or any other legal document. Get your fingerprints done through the post office. It costs $18 more than FieldPrint, but it is done correctly.

If I could rate it 0 stars I would. I went to the Chesapeake site. The customer service and experience with the process of fingerprinting was extremely dissatisfying. I wish I would have read the reviews before I scheduled my appointment. If possible you should avoid this site.

I would rate them as a zero. It is all automated, when you get a real person, they are rude. I will never use them again. I reschedule my appointment , can only be done electronically, I enter the address but it took me to a different state. My fault for not double checking because the street address was the same. I paid then when I got the appointment realize it was the wrong state. I, immediately go back, to change the appointment but because I reschedule less than 24 hours it asked me to pay again. When I called to make the correction on the phone, it took 40 minutes to get a hold of someone and she told me it was my fault and hung up. If you dont want to go thru this, I would recommend another company. I am also surprised they are listed on license renewal website.

Absolutely terrible experience. My finger prints were not processed and after having to call back numerous times no one could tell me any further information about it. If I did not have to use them for my licensing board I would have never wasted my tiem.

I reached out to customer service to ask if Fieldprint was able to be used if I needed the document authenticated/apostilled. The customer service told me to select "no" to the apostille question on the form so I could resume ordering the fingerprints. After all was said and done the results came to me and were not able to be apostilled. Reached out to customer service and they said they couldn't help me.