Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
22 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mobile Audits & Research from Field Agent offer location-based information and insights to link companies with their distant operations and customers.
Field Agent (fieldagent.net) has 22 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
22 approved reviews, newest moderated first
I’ve only started recently with this company so far so good I have no complaints. Only complaint I have is I wish they had more stuff for me to do in the Prince George region. Other than that everything‘s all good. I’m happy so far.
By Tracy L.
Response from Field Agent· Aug 15, 2025
We are glad to have the opportunity to work with you and serve you, Tracy! We'll continue to work hard to create opportunities with our Clients for our Agents to participate in. Have a wonderful day.
I have had nothing but a great experience and have been able to earn a lot of extra money. Their customer service is excellent and highly responsive in my interactions with them over the last 5 years. The jobs constantly show up randomly each time you refresh the list. I highly recommend that you constantly refresh the jobs list especially when driving to your next job or just out running errands. For example I had 3 jobs I found in the morning then as I was driving and refreshing the jobs list I ended up getting a total of 13 jobs nearby.
By Michael
Response from Field Agent· Aug 15, 2025
We are so happy to hear about your wonderful experience with Field Agent, so far! So glad to hear that our Customer Service was such a great experience for you. We will look forward to serving you more along the way!
I can’t write enough bad thing about this app, they purposely scam you to do their task and not pay you, there was a task to go to Costco and count a product and take pictures, it’s was available to reserve on the app, allowing 6 hours to complete, but there was a tiny fine print it must complete before 10am, when I reserved it, it’s already after 10am, they let you go and do the job, use your results and photo but not paying you
By W D.
Response from Field Agent· Feb 20, 2025
Hi WD. Thank you for the review! We appreciate it and have passed along your sentiment to our project management team that built these instructions. Our goal is to serve our Agents and set them up for success. We only earn money when our Agents earn money. Just as a confirmation- We NEVER use data on denied submissions. If a Client receives data, we pay our Agents for that work. We have aligned our interests to ensure that we work with integrity and trust. We are sorry that it came across that we might have used your data even though we were unable to approve it. We will do our best to ensure that any restrictions on a task are communicated more explicitly and clearly. Thank you for bringing this to our attention. We appreciate you and wish you the best. I hope that you have been able to complete more Field Agent work since then so that we can redeem ourselves.
The job was denied. They said my pics were blurry. They weren't. Then they had the nerve to say my pics weren't taken as they wished. Since my notes were ignored, they didn't bother to realize that you can't take these horizontally unless it's from an angle. IN THE JOB DESCRIPTION, THEY WANT THE PICS STRAIGHT ON. You can't take them like this unless you do them vertically. To do them horizontally you can't get all the shelves. Their example shows the pic incorrectly. Not straight on and not angled. Whoever designed this job must not have PHYSICALLY tried to do the job. I'm escalating this because my notes were ignored and I resent whoever designed this without first hand information
By G
They froze my account so I can't cash out. Be weary of this company!
By John C.
Response from Field Agent· Feb 20, 2025
Hi John. Sorry for our delayed response. We are just learning about Trustpilot. If you were unable to resolve this issue, please follow back up with us to ensure that we can assist you and get this resolved! We appreciate you. Thanks, Field Agent Team
Do not trust, They are pathetic, avoid like the plague! You have family problems that need attending to & they drop you like the plague. They do not care about you. they do not even listen to your concerns.
By James
Response from Field Agent· Feb 20, 2025
Thank you for your feedback. We are sorry that you had a bad experience and would be happy to continue to serve you. We have invested in building our satisfaction scores. Our Zendesk Agent Satisfaction score is 92%+ and we would love the opportunity to serve you.
