FFWD Wheels USAReviews of ffwdusa.com

Excellent interaction with pre decision questions. Easy to reach to speak to someone. Great customer service, and timely delivery.

I purchased RYOT44 wheels with decals and am delighted with the product and the customer service that FFWD provided from their US offices. My order was processed quickly and the in-stock wheels were shipped out the next day. When the wheels arrived (the decals were shipped separately), I saw that UPS had torn part of the packing box and that rip extended to the bubble wrap inside. Fortunately, the wheels were sitting inside a very sturdy carrying case and there was no visible evidence of damage to the rim, spokes or hub. Nevertheless, when I mounted the rear wheel, I saw there was slight side-to-side wobble (the rear wheel was closest to the side of the box that was damaged). I contacted FFWD's Customer Service and they could not have been more responsive. They told me that I could take the wheel to my local shop and have it trued and they would refund me the cost for that. I did so and within minutes of my emailing them the receipt from the shop, they issued a credit to my credit card account so all is good. The wheels feel fast on the road and the DT Swiss 240 freehub is quieter than the stock freehub. Overall, I'm very pleased with RYOT wheels and the way FFWD does business. The fact that FFWD provides full specs and detailed product datasheets on their website is also a plus in terms of confidence about their products.

Your site had great descriptions of each of the wheels and I was able to make an informed decision.

First, website is extremely easy to navigate. Second, ever time I visited the site, someone was there to chat and answer my questions right away. Third, when I decided to buy a set of wheels, the selection process, the delivery process, and payment process were all very easy to do. Can't wait to put the wheels on my bike ad start riding.

Spot on for getting me the right part!

Excellent customer services, very fast attention email support .

Very satisfied with the whole experience. Amazing customer service and they shipped the product in only one day from United States to Canada ! Also about the wheels they’re high quality and I love riding them.

The sale price for the wheels I wanted was good, ordering was easy, shipping was quick, the bag they come with is really nice. The wheels, the Ryot 44 are a great wheel, looks are good, responsive to acceleration and my big ass is being handled just fine by these. Should provide great riding pleasure while I’m pounding miles out to grind off the weight. The fact that they have crash replacement is great too, although I hope to not have to use that.