Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
90 reviews
Fetch Pet RxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fetch Pet Rx is the preferred online pet pharmacy for Fetch Pet Insurance members, designed to make getting your pet’s medications more affordable, convenient and reliable. Pet parents can order prescription medications, preventatives and pet health products online and have them delivered directly to their door, with free shipping on orders over $49 and a low price guarantee with 100% price protection.Fetch Pet Rx is powered by Allivet Pharmacy. While Fetch Pet Rx launched in July 2024, Allivet has been a trusted name in pet pharmaceuticals for over 30 years. Fetch is proud to partner with a pharmacy so committed to maintaining industry-leading standards.Fetch Pet Rx benefits for members include:Access the online pharmacy through the Fetch app, available on the App Store and Google Play.Low price guaranteed with 100% price protection.Free & fast shipping on orders over $49.Fetch Pet Insurance members get up to 100% reimbursement on hundreds of qualifying pet meds (Subject to deductible and policy limit; applies to qualifying medications purchased from Fetch Pet Rx.).
Fetch Pet Rx (fetchpetrx.com) has 90 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 43 reviews with 5 stars · Clear filters
It was a auto order so everything fine.
By Tony M.
Response from Fetch Pet Rx· Jun 4, 2026
Hi Tony, We're glad to hear your autoship order arrived as expected. Thank you for taking the time to share your experience.
My order was delivered on time to my door. It arrived a few days earlier than expected. The service is excellent 👍 Thank you ☺️
By Bonnie
Response from Fetch Pet Rx· Jun 4, 2026
Hi Bonnie, We’re delighted to hear your order arrived earlier than expected! Thank you for your kind words about our service. We appreciate you taking the time to share your experience and are glad we could make getting your pet’s medication simple and reliable. If you ever need anything in the future, please don’t hesitate to reach out at 877-299-0893.
Fetch pet RX has excellent customer service. I had a question about my prescription and they answered my question. The timing of the order was very timely and very easy to track the order.
By Nicole
Response from Fetch Pet Rx· Jun 1, 2026
Hi there, we’re glad to hear you had a positive experience with our customer service team and that your questions were answered promptly. It’s also great to know your order arrived in a timely manner and that tracking the shipment was easy. Providing a smooth experience from ordering through delivery is exactly what we strive for. Thank you for taking the time to share your feedback. If you ever need assistance in the future, please don’t hesitate to reach out at 877-299-0893.
Customer Service was Great! The delivery service was quick. Reimbursement was fast.
By DINO P.
Response from Fetch Pet Rx· May 22, 2026
Hi Dino, we’re so glad to hear you had a great experience with our customer service team and that both delivery and reimbursement were handled quickly. Providing a smooth and reliable experience from ordering through reimbursement is exactly what we strive for. We truly appreciate you taking the time to share your feedback, and if you ever need anything, please don’t hesitate to reach out—we’re always happy to help.
Easy monthly Delivery One less thing to remember
By customer
Response from Fetch Pet Rx· May 19, 2026
Hi there, knowing your pet’s medication arrives automatically can make things a little simpler, and we’re happy to be part of that routine.
This is so much easier than having to go to my vet every month to get his flea and heartworm preventative. It's also less expensive.
By Wendy F.
Response from Fetch Pet Rx· May 15, 2026
Hi Wendy, We are happy to hear you found convienence in our services and enjoyed the more affordable pricing. We appreciate you taking the time to share your experience.
Easy to filling claims, they keep you updated as when you're claim is paid.
By Sandra D.
Response from Fetch Pet Rx· May 8, 2026
Hi Sandra, we’re glad to hear the claims process has been easy and that the updates throughout the process have been helpful. Keeping members informed every step of the way is important to us, and it’s great to know that’s been your experience.
Had an emergency vet experience with my dog. So glad that I have Fetch Insurance. Filed claim and submitted invoice. Within about a week claim was reviewed and approved with funds directly deposited in to my account. Love the security it gives knowing my dog is covered for wellness and emergency care.
By Carla B.
Response from Fetch Pet Rx· May 4, 2026
Hi Carla, We’re glad to hear your claim was processed quickly and that the reimbursement was smooth during such a stressful time. It’s great to know the coverage provided peace of mind for both emergency and ongoing care. That’s exactly what we aim to deliver. We appreciate you taking the time to share your experience.
