Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About fetchpackage.com
Getting a package—whether it’s a meal plan, a hot pair of shoes, or a new couch is fun. We aim to keep it that way, because delivery happiness shouldn’t end with a lost package, a moldy perishable, or a box teasing you from inside a locked leasing office.So we designed a solution that removes the package burden from property managers and gives residents a delivery experience worthy of their excitement. That is, we allow property managers to focus on their core business (not package delivery), and bring every package safely to its owner’s waiting hands.
fetchpackage.com (fetchpackage.com) has 115 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
The service is terrible. You have to wait hours and even days after your package was delivered for Fetch to have it in their system. Several packages have been lost, returned to sender, or damaged. Worst part is most apartments force their residents to use & pay for this service by telling carriers that they are not allowed to deliver directly to the apartment and anyone who tries will have their packages returned to sender, which is the only reason these people are still in business. Oh, and customer support is scarce to non-existent.
By Joseph C.
FetchPackage, increasing theft issues, the perfect CRIME!
Long gone are the days, of a thief driving around the neighborhood looking for packages on door steps. That requires buying gas! They are now hired at FetchPackage. This way they can at least cherry pick their items to steal!
This is how it’s done, an expensive items such as a laptop, sunglasses, or (insert expensive item here), the driver looks at the return address. It’s delivered to the front door, and a picture is taken of both the package and door to prove, “We Delivered it!”
Then the delivery driver text his buddy BillyBob, and says you better get over to unit 2208, I just dropped off an Apple Laptop, get it before the owner gets home. BillyBob enters the building probably using his buddy’s work shirt and steals the package.
Don’t worry, your $10 Amazon coffee mug won’t get stolen, the thief has the benefit of choosing higher priced items.
In my case, I ordered a new Apple laptop, with a specific delivery date. A week later Apple sends me an email stating my laptop was delivered several days earlier. I scrabble to the poorly designed Fetch iPhone app to STOP all deliveries. My only point of contact is a Chat Bot, no phone number or email! I send out 4 text messages over 3 days to stop all deliveries, all request go unanswered. I get an email with photo from Fetch, showing the laptop was delivered in front of my door, while on my business trip, I contact the front desk of my building to get the package and he states, “it wasn’t there.” The quickness or organized theft!
Why did my text messages, autogenerated responses and ticket numbers go unanswered? That would require Fetch, to hire humans to provide proper customer service. They clearly don’t want to spend money on that. Let a computer run it.
I drive 30 minutes to the Fetch warehouse in Fort Lauderdale to confront a human on how to proceed further with my stolen laptop. I saw a highly unorganized facility, the supervisor shrugged her shoulders and said someone would be in contact.
I then went home and filed a police report on the stolen laptop, the police officer commented, we rarely, if ever get stolen packages from this secured building. My response, “You do, when dealing with internal theft.”
Fetch has a poorly designed app, that allows little to no contact with anyone at the company. There’s no email or phone, just a computerized chat bot, they like it this way, less people to hire. They don’t care about customer service. They already closed on some big building contracts like Greystar. So the fewer employees the better the profits. The 28 year old CEO Michael Patton is an inept leader, that doesn’t know how to run a company.
They need to bring back Luxor, at least they have security lock boxes and customer service who answers phones.
By Steven
Worst Service EVER!
Worst Service EVER!
I was forced to use Fetch in my apartment. My package goes missing all the time. In the few times they didn't go missing, they arrived 2 weeks after Amazon delivered them to Fetch facility. These guys are really sloppy and irresponsible. I plan to move out soon.
By Chrissa
Shady Company with No Accountability
I was forced to use Fetch through my apartment and was told to register and use the Fetch delivery address moving forward. Unfortunately, because there was no option to opt out, I had to send my groceries to Fetch. Not only did they deliver them to the wrong address, but it took over 40 minutes to get someone on the phone to “look into” the issue. They then got back to me to let me know they couldn’t find the groceries that they misdelivered, and somehow had no idea WHERE they delivered them, and that they would have to submit it to claims for reimbursement, to which I had to send them an itemized list of the items they lost. They took over two weeks to conclude their investigation and let me know that they wouldn’t be reimbursing me because they claimed that I didn’t enter my correct address, which I did.
I am shocked that a company can openly and legally run a scam like this. If your role, as a company, is to stand between me and my packages, at least do the bare minimum of delivering them to the correct location. The fact that people are PAYING for this service, for their packages to be withheld and delivered to the wrong location with no accountability, is unbelievable.
I urge you to look into their reviews thoroughly before signing up. If you don’t care about your packages arriving where they need to go, they’re the company for you, because they will not take responsibility when THEY don’t deliver.
By Amanda
worst company in the world the carriers…
worst company in the world the carriers steal packages and the on hold time is of 6 hrs
