FernishReviews of fernish.co

Please stay away from this company. I have been trying to get in contact with this company for over 2 weeks via email because I am moving and need them to retrieve their property. They respond in 4-5 day cadences and never resolve the issue. They stated that they would retrieve their property on April 22, however they have not confirmed and followed up with me since April 15, despite so many emails being sent. In addition, they have closed their live-phone systems because they are “understaffed”. If you are understaffed to the point where you can’t respond and resolve an issue over email for almost 3 weeks, you should probably close your business until you do have the bandwidth. Fast forward to today, 8 days until I move and they still have not followed up about retrieving the couch.

Avoid this company. Poor customer service, non-functional phone number, agents only respond to rental inquiries, delayed response (48+ hours) to issues with rented furniture. All Trustpilot negative reviews were accurate.

Don't rent from this company, they will charge you for items you returned and give you the run around about a "system error" and not answer emails for weeks and when they do, give you generic unhelpful responses.

There are NO CUSTOMER SERVICE at all. You cannot reach them in anyway! No chat, no phone call, no email available for help.

BEWARE they boast flexibility. You can’t cancel.

Terrible customer service. There was a glitch on their website that prevented my order from going through. I was notified that someone would reach out to me, which never happened. Their solution was to charge me a $299 rush fee. I spoke to a rep who was unhelpful. I then spoke to the Director of Customer Experience who was condescending and rude. She couldn’t seem to understand the problem. I own a business and needed furniture and because of them I’m now having to scramble. I own several locations and would have used them at all of them if they’d had more integrity and empathy. It’s pretty disappointing that they’d lose not just an order, but a customer who would have used them over and over again over something so easy to fix. In addition to that they lost the opportunity for word of mouth and instead have someone who is actually having to warn others to stay away. Not smart. Not empathetic. No integrity.

They’re a ripoff! The installers hung my canvas art and then it ended up falling off the wall. Now they’re giving me the run around on getting a replacement and even want to charge me again. Don’t rent or purchase with this company. They’re very incompetent and very unprofessional!

Terrible experience. I should have cancelled my order on the first day when they were sold out of a couch that I wanted. The bed broke on the first day, as did the couch. They replaced the bed, which then proceeded to ruin my $1500 mattress (the lack of support caused the springs to be uneven). It was very typical wear and tear, and they said I owed them $800+ for couch repair and cleaning. In what world, I do not know. As a property manager I know that industrial furniture cleaning isn't more than $79, and I could have repaired the couch (again, that broke due to poor quality) for less than $100. They claim they do not charge for normal wear and tear, but that is a lie. They will take the entire cost of the furniture in rental fees, and then charge you for it again, unless you return it in "like new condition". I suppose the furniture isn't actually intended to be used at all. I should have went with Cort or Aarons for furniture again, but unfortunately, I got caught up in Fernish "trendiness" and that I do and will continue to regret. They won't make it right or be reasonable.