Fenwick EquestrianReviews of fenwickequestrian.com

GOOD Hood, but to SMALL!

Have not received The item I purchased, has been weeks, was told it was lost and that would be getting another one shipped but still no actual confirmation

Very disappointing experience. I never received my order because they claimed the address was incorrect. However, I checked the address multiple times before placing the order, and it was written exactly the same way I always use for other deliveries without any issues. To make matters worse, I sent several emails asking for information and assistance, but none of them were answered. The lack of customer support and communication was extremely frustrating.

I have not received the parcel yet

Sorry, it just did not work on our mare. She does not have pain related issues, she is just hot. The Fenwick titanium mask did nothing to help calm her down. She got agitated when bought in for the farrier, due to it pouring with rain he tried to do her in the stable, she was nightmare. Hack her out she mostly goes end of buckle, but had her days of jogging. The mask made no difference to her behaviour. So be warned this does not work on all horses it's not cheap

I've already bought 3 masks from Fenwick. The first one (XL) was small for my horse, they first reached out to me super nice to help and suddenly they stopped replying and that was it. The 2nd mask was ok. Now for the 3rd mask... it shows delivered but I never got it. When I reached out to them for help they said they can't do anything that I should liaise with USPS. The support was non-existing and their email were on the verge of being rude. Great product but I don't recommend given the lack of empathy and support received.

Returned item that didn't fit. 2 months later, still not a refund.

Great fast delivery especially coming from USA. My complaint is this product just doesn't stay on the horse! I have made it as tight as I can,but it just slides off his back! STIFLE WRAP!