FentyBeautyReviews of fentybeauty.com

I made the mistake of placing an order without checking the reviews. First of all, they claim to offer next day delivery. Placed the order on a Sunday, and my order was dispatched the next Friday. This is by no means next day delivery, I have not yet even received the order and it’s almost been a week. Second, one of the items was not dispatched, however there was no notification of a refund, or when it will be delivered instead. I sent an email to ask about this and my request was simply ignored and closed without a reply. Now I don’t know if I will ever receive this item, or get my money back. The customer service is appalling (you just get ignored) and the next day delivery claim is a lie.

Worst customer service EVER! I have been waiting for a response to my inquiry for over a month, and despite multiple follow-ups, I have received absolutely no reply. For a brand of this scale and reputation, such poor customer support is unacceptable. A company should not take weeks—or in this case, more than a month—to address a customer’s concerns. This experience has made me reconsider future purchases, as I expect timely and professional communication when dealing with an issue. Fenty Beauty, if you value your customers, you need to do better. Would not recommend purchasing unless you’re okay with zero support if something goes wrong. DO NOT ORDER FROM THEM!

Amazing experience impeccable customer service and prompt responses . riri as a new customer girl I am in love . Your products are so nurturing and worth ever penny . Thank you for Fenty 💕

Don't even bother ordering from fentybeauty.com. poor customer service. Non delivery which was over a month late. first of all their website will NOT store the correct address as it doesn't store apartment nos. Secondly it takes a month and a half to deliver and they give no updates on when it might arrive Thirdly their delivery service is woeful. If yr not here when the delivery finally arrives at some unexpected date and time, they don't offer any means to redelivery or redirect - it's instantly returned. And funnily enough it takes less than a week for it to be returned to their warehouse but over a month to get to customers Next, don't even bother to try to get in touch with their so called customer service. They apparently don't reply to email which for many is the only means of contact since their customer service is only in the US and only opened at specific hours which is entirely inconvenient for international customers Finally if you actually get through to their customer service line, there's absolutely nothing they can do. Not sure why they bother. I sent 6 emails and none were responded to. It's been a total waste of time dealing with fenty. This is a cheaply run setup and totally futile exercise for those ordering from abroad. They're not interested in putting customers first. Only interested in getting your money. Very disappointed. I won't be bothering ordering from Fenty ever again! Not even from on the ground at Sephora

Achtung, Scam! Meine Lieferung wurde an die falsche Adresse , 50 Minuten von mir entfernt, geliefert obwohl bei der Bestellbestätigung meine richtige Adresse steht. Seit 3 Wochen versuche ich den Kundenservice zu kontaktieren, dieser reagiert nicht. Ich habe 300€ verloren. LEUTE BESTELLT NICHT BEI FENTY BEAUTY! Bestellt lieber bei Sephora, auch wenn es da mal teurer sein kann als auf der Fenty Beauty Originalseite, nimmt das in Kauf statt euer Geld und die Ware zu verlieren!!!! NIE WIEDER.

Hello just wanted to leave a review for the costumer service rep Melanie she was such a great representative she assured me she understood my frustrations and despite me being agitated from speaking to another costumer service rep (Tonya H.) rite before her who was not as great as her just rude and not attentive. Melanie handled it and came up with resolution to my problem . she was great efficient and handled this in a timely manner. Someone give Melanie a raise please. The products are always great cannot wait to get my shipment.

Fantastic experience with a return. Melanie S. was great and very helpful. Will certainly make a purchase again soon.

I had such a great experience when speaking to Keely regarding missing items in my order. I have never had an issue with ordering from Fenty but this order was only partially complete. Keely was very understanding and resolved my problem friendly and effortlessly. I appreciate the customer service I received and will continue to order my beauty products from Fenty!