FentyBeautyReviews of fentybeauty.com

I’m honestly HEARTBROKEN that I made 4 DIFFERENT orders for over $400 for my graduation photos and new post grad job. This company has cancelled two of my orders so far and I can’t deal with being on the phone for over 1 hour to tell them my issues only for them to tell me NOTHING. They provide NO type assistance of customer service and it’s disgusting. I wanted to support but not at this rate girl. MY BLACK DOLLARS CAN AND WILL GO ELSEWHERE. SYM RIH.

I love FentyBeauty and all of their products, but I made a mistake by ordering from the FentyBeauty website. I want to re-buy my foundation and expected everything to go fine, but I keep getting emails from the company saying that the item is still in my cart and that I have not purchased anything from them. I didn't get a conformation email about my purchase but my card shows that FentyBeauty took $35.03 from me. I called their customer service yesterday and I was left on hold for 5+ minutes without hearing from anybody. I am currently on hold with them and am on minute 15!!! I have little hope to actually hear from someone about my problem. FentyBeauty has great products, but buy them from Sephora or Ulta because their website sucks! Doubt I will get my money back.

Sent out 3 emails (each a week apart) about the same issue, it’s been over a month now and I have yet to receive a response.

Prior purchases at Sephora in the mall have been great; however I HIGHLY suggest not purchasing FENTY online at this time. It has been 7 days since I ordered (paid extra to get my total to be enough to get "free" 2-day shipping). Customer service was rude from the get-go after a 25 min wait, so I assume she was dealing with a lot of similarly late orders, and judging from the other reviews here, it seems to be true! I am moving in a week, trust me if I had known that 2-days could become 14 days (CS said she has no idea when I'll get the package), I would not have ordered, or I would have ordered from Amazon. I wish they were just honest from the get-go, or at least sent an update, instead of forcing me to follow-up. The confirmation information does not work on the site either, so I cannot even check out the status online myself. Her advice was to keep "checking" (which ends up meaning, calling) every couple days, and then when it is finally sent I can pay to have it shipped to a different place. Finally, FINALLY she states that they'd be willing to give me 15% off (the next order) to help make up for that cost if I have to pay for changing the shipping...but of course the only way to get that 15% is to CALL AGAIN and "explain to that customer service rep" what happened. I love their foundation, and this order was me trying out several new products of theirs. I am very disappointed with this company so far. I do recognize that there is an epidemic; seriously a quick email stating: "Sorry we know you ordered and we're doing our best!" would have been more than enough for me. Now I have wasted my short lunch hour and feel sad about my lack of makeup haha.

Awful customer service. The site says there may be some delay on your order and if you need to call, but no one ever answers their phone. I’m unable to track my order because it’s saying the info I’m typing in is wrong(which it isn’t), and also they said they would email me when the products were being sent out which I’ve never gotten another email. Will never order again.

I ordered for 500$CA and almost 2 weeks ago and my order is still processing. I have emailed customer service 4 times and never got a response. This was my first time ordering from the fenty beauty website and it will definitely be the last. Sephora sells they’re products for more money but I it’s worth it to have amazing customer service.

Fenty Beauty took over $300 of my money two weeks ago and I paid over $30 for expedited shipping and my order is still processing and I've been on hold with their customer service line for over 1 hour and 23 minutes and no one has come on what so ever to help me. Is Fenty Beauty being mismanaged? They must be in financial trouble, to be honest, I've never seen a company so desperate to hold onto so many consumers cash and lie about product availability to do so. This is their hustle, that's why they have a policy that once an order is placed it cannot be canceled at all...you have to let it get delivered (2 or 3 weeks/months later...whenever the heck Fenty decides to send it because they're broke). So they hold on to one batch of orders and use that money to pay their vendors, wait a month for delivery then ship. Fenty is broke y'all.

I purchased over $100 worth of products at Fenty Beauty and ended up with watery foundation. I originally had a Fenty Beauty foundation which I purchased from the mall but being that I am new to makeup, I later realized that the foundation I purchased was too dark. I then decided to purchase a new foundation that better fit my skin tone after taking the shade test on their website. Once I received to product it matched my skin tone perfectly but was extremely watery which was an issue I did not have with the foundation I purchased in store. I contacted customer service who told me to just get a refund or exchange the product. I really wanted to support Fenty Beauty so I told them I just wanted an exchange. I realize that they had not given me a return/exchange slip so I could not specify whether not I wanted a return or exchange. I returned the item anyways and although being in their possession for some time, it took weeks for me to receive a refund. With this refund I only received $9 back for an item I paid nearly $40 for. In the process of my pending return I had purchased another foundation because I was anticipating this refund being placed in my account only for me to realize that I paid more for this replacement foundation than I did for my initial purchase. I have contacted customer service several times about my issue and eventually just filed a claim with my bank. The run around I got for an error on their end was ridiculous. I should not have been forced to pay more for my replacement foundation than I did for my initial purchase, I also should not have received only $9 back for an item I paid nearly $40 for. Because of this, I likely will not be shopping with this company again.