FentyBeautyReviews of fentybeauty.com

I returned the Fenty skin tint and still have not received a refund. Its been over a month and the tracking still says in transit. Terrible customer service as well! I will never purchase from there site again.

Worst customer service ever. They cancel my order without explanation, I called customer service and they won't give me the reason why. I love Rihana but I will stay away from Fenty Beauty

The website delivered everything later thsn i expected, but the liquid lipsticks were so amazing that i don't care about the rest! Swear by this brand++++

Great products but never again, I’ll order from Sephora next time. Customer service is the worst I’ve ever experienced! My order was shipped quickly, I received the tracking information from DHL. A week later I noticed the tracking had been stuck so I contacted DHL they assured me that the expected delivery time should still be met. The expected delivery day comes and goes, I let some more time pass.. a month later and still nothing had arrived and the tracking hadn’t update still. I contacted DHL again, they couldn’t do much for me they expected my shipment to be stuck or lost somewhere. They advised me to contact fenty beauty so they can start an investigation or refund. First response of fenty beauty came within two days of me contacting them, basically referring me back to DHL because fenty beauty claimed they can’t do anything for me? I respond with the forwarded email that I received from DHL and ask them to look into it.. And there has been nothing but silence for two weeks now. From the reviews I’ve read on here this seems to be the case, fenty won’t assist you in any way if something happens to your order during shipping. Literally ignoring customers call for help. Fortunately for me the tracking suddenly updated, it still hasn’t arrived 2 months after placing the order. But it’ll probably arrive in the next couple weeks. My advice, stay clear or ordering from their website.. just get it at Sephora.

Customer service poor. Tried to make an order today and it won’t go through. Tried two cards through PayPal it was saying it’s not going through. When I check my email they sent me two confirmations for my orders without showing a confirmation on their page. I sent them an email telling them that to cancel one of my orders because it was sent twice next thing you know they are telling me they can’t find my order number. I finally send them the order number to cancel, they insist no order number could be found. Next thing I receive another email from them saying that they canceled my order because they don’t ship to the address I put on their website for my packages to be sent. I never heard such nonesense before!? Seems like location discrimination to me? What the hell???? I am disappointed and now I have to wait up to 30 days for PayPal to reverse the authorization on my card which they say will take up to 30 days!? What the hell!? This is nonesense and their website is disfunctional they need to get it together at Fenty Beauty + Fenty Skin.

I’m so glad I did not read these reviews before I ordered...anyway I ordered the set with the cleanser the toner and the moisturizer and I have adult acne always have. I have only ever found 1 other thing that works but not even close I will forever be using this is my morning and night routine because acne never goes away of course only thing that was missing was fast delivery

They don't allow bad reviews on the products lol. Any one-two star reviews it gives you an error, funny coincidence. I expected better from a Rihanna owned company. Anyhow I learned my lesson and will try to find in stores even though they don't sell them in my country

I returned items I bought with a gift card (over £70 worth of products!) last summer and I still haven’t received the refund on a new gift card!!! I called and emailed them multiple times and the issue still hasn’t been resolved!!! Very disappointed with fenty and their customer service team, it seems like all they want is our hard earned money💸😩 they just lost a customer, very upsetting😔