Fenix Lighting USAReviews of fenixlighting.com

Very slow to respond to customer service issues. Simply returning or exchanging taking days for a response. No excuse for it. Nobody does business like this.

Owned a flashlight for 12 years. Good product, terrible customer service. I knew the product was out of warranty. But, was led to believe , by Felix website, that they would evaluate and repair at my cost. I was OK with that but had to get a RA to return which is S.O.P. Sent a request online to do so. First request included all details. No response. Second request included same with dissatisfaction mentioned with ignoring first request. No response. So the one star is for no response or concern for a customer.

I have asked customer service for help with a defective lamp, but it is impossible to get a response from them.

For some weird reason they don't want to make money. They only accept a US payment form. which means that you can only shop at their page if you have a US Bank Account.. So if you travel to USA and want to buy from them while you are there, there is no way for you do to that and the customer service really could not care less. No interest in helping me spend my money in their company?.. Your lose. Buying my flashlight at the competitors..

Fenix customer service sucks. They are of no help at all. I ordered a light. It was shipped USPS but was lost. Fenix KNOWS the local USPS location they use is awful but they continue to use it. I have been a week waiting on a light and or some sort of resolution from Fenix

Horrible, horrible customer service. After they sat on an order for weeks, charging the full amount to my credit card immediately, and never sending even an order confirmation email, I criticized them in an email and they immediately replied with nothing but a cancellation and refund invoice. No explanation, no apology. That kind of arrogance, from a small company that otherwise gives off the usual rhetoric about how much they care about their customers, and so on, is why they don't deserve your business.