Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
555 reviews
Fender Musical Instruments CorporationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage—and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally. Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage–on every stage.
Fender Musical Instruments Corporation (fender.com) has 555 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 417 reviews with 5 stars · Clear filters
Mark B handle my warranty so professional. I had got a few itemsgone bad from other vendors but I never seen this level of customer engagement.Mark Gave me few options to choose from and was very quick handling the complete process. Mark thank you so much for everything.
By Team C.
Response from Fender Musical Instruments Corporation· Jun 6, 2026
Beautiful - glad we were able to come up with a workable solution. We really do care! Thanks for taking the time to write.
Shane F was great to work with! Promote that Man to CEO!
By John
Response from Fender Musical Instruments Corporation· Jun 6, 2026
Thanks John! I'll see if he's up for it!
such a wonderful experience from start to finish with Fender. i think every business can take a page out of their book.
By Kahu
Response from Fender Musical Instruments Corporation· Jun 1, 2026
Thanks so much for the nice words. We appreciate you taking the time to share your experience.
Mark B Consumer Relations Fender Musical Instruments Corp. This guy was AWESOME. His response time, attitude, and ensure that the customer was satisfied was extraordinary. Not only am I EXTREMELY impressed with the quality of the instrument, I am very happy that you have folks like Mark B. working customer relations. Thank you! Very respectfully, Zachery Darrell
By Zach D.
Response from Fender Musical Instruments Corporation· Jun 1, 2026
Thanks Zach - you were in good hands with Marky!
I loved my customer service experience. Mark B. Was so helpful, supportive, and took care of me every step of the way to resolve my issue. I want to give him extra credit for his level of communication and customer support. A+ on his performance in this matter!
By Joe R.
Response from Fender Musical Instruments Corporation· Jun 1, 2026
Thanks Joe - we appreciate you taking the time to write.
Mark B from Consumer Relations is awesome! I built a guitar through the MOD shop for my husbands 40th Birthday and Mark has been promptly providing updates and going above and beyond! Thanks Mark and to the Fender team!
By Richard
Response from Fender Musical Instruments Corporation· May 25, 2026
Thanks Richard - we appreciate the review. I'll be sure to share this with Mark and the consumer team.
I sent in a request to get the "as-built" configuration of a 2005 USA Srat. It had been modified. Kane Kitchen did deep dive for me and came up with an FSR for Guitar Center. Now I can bring it back to its original config. Kane responded in less than 24 hours. He really cleared things up for me. A++++++++ buddy!
By MTV.MUSTANG
Response from Fender Musical Instruments Corporation· May 22, 2026
Great to hear. Good luck with the project, sounds like a fun one! Appreciate the continued support.
Ich hatte leider ein Problem mit dem Nitrolack meiner Stratocaster. Es kam zu einem Abfärben des Gigbags auf den Lack. Der Fender Kundendienst hat für mich sofort eine Lösung gefunden. Tolle Kommunikation und Problemlösung. Danke an Tobi von Fender!
By Alexander H.
Response from Fender Musical Instruments Corporation· May 22, 2026
Schön zu hören – freut mich, dass Tobi so gut versorgt werden konnte!
