Fender Musical Instruments CorporationReviews of fender.com

Outstanding. Very solution driven. Their phone skills the best. Effective. I was referred by Sweetwater. You are a bright light in our non human customer service driven customer service structured system. I am 84. I felt you cared about my product user needs. Semper Fi. Marine Band 61 - 65. Specific to: Kain Kitchen and Will Player

I would like to extend my heartfelt thanks to Bradley Shelton for unexpected OUTSTANDING customer service. I have been a musician since I was 7 years old in 1962 and have dealt with a litany of agents, company representatives, sales reps, managers, and even CEOs. Bradley handled my perturbative issue with skilled polished professionalism, the likes of which I have not heretofore experienced. As an avid Fender customer since 1969, I pray FMIC recognizes this young man. If I were still the CEO for two of my former business LLCs, I would offer him gainful employment forthwith. This is who I would want on my front line protecting the integrity of my Customer Service. Again, my heartfelt thanks, and I wish him all the success his future has to offer. Respectfully yours, Mark A. Lovell, Ph.D.

When you purchase from a company like Fender, you naturally expect quality products. What I didn’t expect was the level of customer care I received throughout my warranty experience. After experiencing an issue with my daughter’s amplifier, Carina from Fender’s Player Experience team was absolutely exceptional. From the very first interaction, she consistently followed up, kept me informed, responded promptly, and genuinely cared about making things right. At no point did I feel like just another case number. What impressed me most wasn’t simply that Fender honored its warranty. It was the way Carina handled the entire process with professionalism, kindness, and personal attention from beginning to end. She took ownership of the situation, answered every question, and even expedited the replacement to make sure my daughter could get back to doing what she loves most, practicing guitar. Customer service is becoming increasingly rare these days, with many companies treating it as an afterthought. Fender proved the opposite. While their products have earned a well-deserved reputation over the years, employees like Carina are the reason customers continue to trust the brand and remain loyal. My daughter is passionate about learning guitar, and as her musical journey continues, Fender will be the first place we look for future equipment. Not only because of the quality of their products, but because we know they stand behind them with people who genuinely care about their customers. Thank you, Carina, for turning what could have been a frustrating experience into one that reinforced exactly why Fender has earned such a respected name in the music world.

Contacted customer service regarding a billing issue that very well "might" have been my fault, don't think it was but it might have been. Received a very timely and courteous response from David Lansing Supervisor, Player Experience Representative helping me get things straightened out. My high opinion of Fender was just reinforced, Thank You

I'm very happy with the Fender support. A special thanks goes to: Tobi (Fender EMEA). He immediately understood my problem with a kindness and professionalism that is increasingly rare in this world. He took my situation to heart and solved the problem for me. Thank you, thank you, thank you from the bottom of my heart. Andrea spano

Had a missing gig bag when purchase my fender guitar on Amazon Contacted Fender and they sorted every thing Very friendly Cont

I recently purchased a nice fender amp from a local B&M- Unfortunately, it had a hiccup. I called into Fender support and got Will D on the phone - nicest guy ever. Will D took care of my amp issue in a fast, efficient manner in times when you're lucky to get other companies to answer the phone. It was actually refreshing to have a caring human on the phone. I own a lot of Fender products from vintage amps, custom shop Teles and Strats - the care and attention Will D gave my situation has ensured - I will remain a loyal Fender enthusiast.

Great support!