FellowproductsReviews of fellowproducts.com

I have both the kettle and the coffee maker and both have been problematic. The lid handle on the kettle broke off within 3 months and the on/off button is temperamental sometimes needing to be pushed 4 or 5 times before turning on. The coffee maker stopped working (asking for more water when it is full). They made me go through a lengthy on-line process and send videos just to tell me to take it back to the store where I bought it. The service is non-existent. I will never purchase another fellow product again.

Truly awful customer service. They lost my Stagg Kettle in the mail and it took exactly 1 month to get a replacement. Then, the replacement promptly stopped working after a single use. Their customer service team is ONLY available by email and takes 3 days between every message. Genuinely one of the most frustrating experiences with a product in my life.

I have now owned three EKG Electric kettles, and all three have ended up with exactly the same problem. After approximately 1.5–2 years of use, the thermometer starts behaving erratically. For example, when I set the kettle to 95 degrees, the temperature begins — during the heating process — to jump violently back and forth by 5, 10, 15, and even up to 20 degrees at a time, eventually reaching a full boil at 100 degrees, even though the temperature is set to 95 degrees. Each time, I have been told that the issue had been resolved and that it would not happen again. However, this is now the third time I am experiencing exactly the same fault. The first time, I received a replacement kettle free of charge. I must therefore conclude that this is a recurring quality or design flaw that has not yet been genuinely resolved. On that basis, I cannot and will not recommend this kettle. In my view, it is below standard — and unacceptable — that a product in this price range continues to have such repeated and unresolved issues.

I purchased first generation Ode grinder and had no problems until recently where I found a significant amount of retention in the grinding chamber. After some back and forth with a Fellow rep I was told that it was the beans or I was grinding too much. 25 grams of coffee doesn't feel like too much grinding in a day and the fact that they kept making ridiculous excuses really bothers me. I'm just told that the product is no longer under warranty and there is nothing to be done. For the money spent I feel that Fellow could offer more assistance. I'm certain that my new grinder will not be a Fellow product.

Very negative experience. After less than a year of use the handle of my Stagg kettle was loose and the top was cracked. For $200 this is actual highway robbery and the individual I spoke with wouldn't cover it under warranty.

I bought an Ode grinder in May 2022. Two years later, it started shaking uncontrollably towards the end of the grinding process, and the grind it produced looked like it came straight out of a wood chipper. Customer service was useless, commenting on a photo of the grind on the finest setting that “oh yeah that looks right” and in the same email “it looks coarse”. Yes, it looks coarse because it’s not working anymore. After the agent acknowledged that there was a problem indeed, I was told nothing could be done. The ridiculousness of the exchange culminated in the agent advising me to “mist my beans” before I grind them. When I pointed out that it is unacceptable for a product that price to last such a short time without the option to repair, buy a spare part or even get a discount to replace the product, I was offered a 15% discount (like 15% is supposed to change my mind about buying from them again). Needless to say, the discount will never be used, I will never purchase from this company again and I would advise you to find a more reputable brand to buy from as well.

I have had multiple fellow products and I love them all. I purchased their programmed drip coffee pot and when I had an issue with it to flush the water customer service was outstanding. Not only did they guide me how to clean the machine but when I had some trouble understanding the process they sent me out a new machine without my even asking… and lo and behold I had flushed my original machine and it was just perfect… so I sent the replacement back! I own 2 of their coffee makers , one at home and one at work and they are truly FANTASTIC as is their customer service

I was not going to leave a review because I didn't receive the kettle...but since Fellow is so adamant and keeps asking me to leave one, here is it. I ordered this 1 month before Mother's Day, I know it can take a few weeks but figured I would be OK. I followed up when it had been longer and got this, "A number of shipments, including yours, were unfortunately held up at customs. The good news is that your package was just released yesterday, and tracking should update within the next 48–72 hours." they also said, "o make up for the experience, I’d also love to offer you a $30 credit through Fellow Drops." No one drinks coffee so I ignored the email since things happen...days pass and still not movement on my kettle. I asked for a credit of $30 at this point for something I can use. I figured I can get a nice mug for my mum to go with the kettle. They offered a % off the mug which was a $9 savings but then I still end up out $42.95 because then you also have an additional $6 in shipping costs...so essentially, I will be giving Fellow more money....as a thank you for ruining MY order. The more I think about it, it's shameful. They missed the mark on getting me the Mother's Day gift in time, but instead of being proactive I had to reach out for an update, and then the apology 'offer' provided is to get me to spend more. This is not the customer service I have come to know from Fellow. This is the 3rd kettle ordered since they came on the scene. I got the first one before getting married and then ordered 2 more for gifts for other friends and family. This one for my mum was my 4th kettle. I never understand how companies apologize by asking you to spend more. How about giving a partial refund on the on the actual product you goofed on, or chucking in a freebie? Instead, I get a discount on a future item...the only winner then is Fellow not ME. How does that make ME feel any better? Needless to say, I asked to cancel, was informed I would need to pay $15 for return shipping since it has shipped. Clearly that was not going to happen, luckily, they provided the return label, when it FINALLY arrived, I slapped it on and sent it back unopened. In the end I saved $$$ and got my mum a similar kettle off Amazon and she's just as happy.