Terrible return policy
Don't ship from here as their return policy is misleading in terms of it you're applying coupon codes even ones that auto applied.
By Owen T.
Monday, November 9, 2026 · Customer reviews of US businesses
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739 reviews
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FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
FEATURE (feature.com) has 739 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 342 reviews with 1 star · Clear filters
Don't ship from here as their return policy is misleading in terms of it you're applying coupon codes even ones that auto applied.
By Owen T.
I wish I could give negative stars. Anyone who works for this company should be ashamed to work for a scam operation. Buyers beware. While they hide the terms in fine print, anything you buy at this store cannot be refunded. I filed a Better Business Bureau complaint and the company didn't even reply. This is a shady operation and anyone who works there should feel ashamed.
By Laurie M.
Terrible service and purchase experience, tried to purchase shoes on three occasions. All three were never shipped even though payment was w. Had to request refund, terrible communication and experience
By Robert K.
I ordered but my package hasn’t arrived yet even after the estimated delivery time. Tracking hasn’t updated, and I’m still waiting for a reply from their support team.
By Andie A.
Bad experience, bad seller. I bought a pair of Adidas shoes and waited three days for a confirmation email, but I never received anything. I contacted them, and they told me my order was being processed. I told them I didn't have a payment confirmation email, or that my money had arrived. I don't know where it is. I logged into my account and found my order had been canceled and they didn't tell me ...!!!! I don't know if the company owner's are aware of what's going on in their company, or what their employees do with customers and orders...???? I DON'T RECOMMEND TO BUY FROM THEM
By jack S.
This company sent me a 25% off code as a “welcome to feature” email. The item they sent was the wrong size. When I attempted to return, the item was “final sale”. There was no indication of this even in the fine print of the email I received. Typical returns are for store credit only. Which is terrible customer service.
By BC
Horrible customer service. Ordered a $1.2k jacket from them that was too small and they wouldn’t let me exchange it because it was on sale. Never shopping with them again.
By Damian D.
THIS COMPANY HAS THE LOWEST MENTAL IQ OUT OF ANY CLOTHING COMPANY TO EVER EXIST. THE PEOPLE WHO CREATED THIS MUSTVE BEEN BLIND AND DEAF ABSOLUTELY STINKY PILE OF SHIT COMPANY BUYERS BEWARE SOMETIMES THEY TAKE DUMPS IN YOUR SHOES YOU ORDER
By Just Y.