Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
56 reviews
FaxDeckSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FaxDeck provides reliable online fax service with refreshingly transparent pricing. Send & receive faxes instantly from your Phone, Tablet or Computer. Get a fax Number today and use on all your devices with a RISK FREE 7 DAY TRIAL - Lowest price at $5/Month with no setup fees and cancel anytime. We don’t believe in “unlimited” plans that include hidden fees & restrictions. Our world class team of engineers and customer support staff work around the clock to deliver premium quality fax service that you can consistently rely on. With offices in Chicago and Houston, FaxDeck provides high quality online fax services powered by meticulously designed software that allows for a seamless experience across all your devices. Made in the USA and backed by our Chicago based Support Team, FaxDeck offers virtual fax numbers in the United States and Canada. Every sent and received fax is important to us. Whether you’re wishing someone a happy birthday or closing a big deal, our mission is to ensure you can communicate clearly with reliable online fax services. Our software may look pretty, but it was built to be used and we conduct daily stress tests on our systems to ensure 99.999% uptime reliability is more than just an empty promise.
FaxDeck (faxdeck.com) has 56 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
56 approved reviews, newest moderated first
All of a sudden I am unable to send outgoing faxes (it will not attach PDF's), nor can I receive any incoming faxes. I cannot open a ticket for help because it is also down and does not work. I finally found an email, and have received NO response. I tried to close my account and that also just DID NOT WORK. There are NO contact numbers
By Kayla
For months I have been unable to receive faxes. Now I am unable to attach files to any fax. I try to submit a support ticket but that will not go through either. There is no contact phone number and no options for any help at all. Do not subscribe to this service.
By Kim H.
No response from FAXDECK. Multiple requests, automatic reply that i will hear back in 24 hours. No response.
By John H.
This company is crap - phone numbers online are also fake. Months of no response from tech support.
By Deb S.
My company is having the same problem - our faxes are not readable and no one at the company responds to our help.
By J K.
For the past two months, unable to receive and send faxes, and it kept charging my credit card. Online inquiries regarding this issue were ignored and were unresolved. It has no actual customer phone service to speak with a live agent. A lawsuit should be filed against this company for disrupting my business.
By CP
Unable to send or receive faxes for 2 weeks, emailed support multiple times, no response.
By Jelena S.
Can't receive or send fax for more than 20 days now. No reply from support. Its an automated email and they never follow thru. Probably out of business and still taking our money. AVOID
By Marc-André C.
