FatheadReviews of fathead.com

Dear Fathead Customer Service and Management, Your response is absolutely deplorable and reflects an astonishing lack of accountability, professionalism, and basic customer service. After placing my order with ample time for two milestone events, I am now being told that you cannot provide even an estimated production or shipping date. Your solution is simply to offer a refund, with no meaningful explanation, ownership, or attempt to remedy the inconvenience. That is not customer service. That is operational failure. As a professional with more than 25 years of experience in healthcare operations, I understand production challenges, service recovery, and customer expectations. What I cannot comprehend is a company operating with such little transparency, communication, or accountability. Furthermore, given that these prints feature Black individuals, I am now left questioning whether the subjects’ skin color or racial identity has played any role in how my order has been processed or prioritized. I am not making an allegation without evidence, but your complete lack of transparency has raised a concern that I believe deserves a direct and unequivocal response. At this point, I am requesting the following: An immediate, full refund to my original American Express Platinum payment method. Written confirmation that all photographs, digital proofs, drafts, and associated personal images have been permanently deleted from your databases, production systems, and any third-party vendor systems, subject only to legally required retention. A written explanation of what occurred with my order and why timely communication was not provided. Confirmation that this complaint has been escalated to someone in senior management with actual responsibility for customer experience and operational performance. I will also be submitting a formal complaint through BBB.org (Better Business Bureau) and reporting this experience to American Express Platinum, including the correspondence documenting your inability to fulfill the order or provide a reasonable timeline. What makes this particularly disappointing is that these products were intended to celebrate my daughter’s senior-year homecoming and other once-in-a-lifetime milestones. These are moments that cannot simply be rescheduled to accommodate your production failures. Your company’s response has been dismissive, inadequate, and entirely unacceptable. The absence of even a sincere acknowledgment of the significance of this failure speaks volumes about your approach to customer satisfaction. I expect written confirmation of my refund, the deletion of my family’s images, and the escalation of this complaint.

I think the reviews on this site speak volumes. You will NOT get what you ordered in any time frame that is not "several months" you will not have a way to talk to a human, and if you do get an email response it will be a form letter. Truly atroucious company that it is mind boggling how they are still in busines.s

If I could give zero stars I would. I placed an order 6 weeks before an event. I received and approved the proofs 8 days later and a month after that it still has not been sent to their printer. They quote a delivery time and are not even close to delivering on it. I have yet to get a response from customer service through 3 separate attempts to contact them and it has been over a week since my first message. I doubt they will let me cancel now even though they haven’t started anything and will not respond to me. Do not order from this terrible scam of a company. How they got to be one of the most known names in the industry with such terrible service is beyond me. Order elsewhere or suffer the same fate as everyone here .

The service is slow, it took a week to receive a proof for a simple order, and multiple attempts to communicate with customer service through the form on their site have gone unanswered. I will not receive my order in time and doubt I will get my money back even though I requested to cancel the order after my first message went beyond the 24-48 hour response window they commit to. There is no way to reach a live customer service person. Do not spend your money with this company.

Terrible service. I placed an order 10 days ago and it still has not shipped. Not sure if company went out of business or is out of the country?

Placed my order at the beginning of June. Was able to get to the proofing. After I submitted my final proof it never went into production. After reaching out a few times about my order I received a respond that they “guaranteed” that they will expedite my order. I reached out again a few weeks later after I still haven’t received a shipping email I got this message On September 4th “ Unfortunately, the unexpected technical issue affecting our production team has not yet been resolved, and we still do not have a timeline for when it will be fixed. Because of this, we’re unfortunately unable to guarantee a delivery date or provide a reliable estimated delivery timeframe for your order at this time.” A technical issue for 2 months!!!!! Ridiculous! I requested a refund but have yet to receive it. If anything like their production time it will take a while.

Horrible customer service. I ordered 12 big heads for a baseball team and they’re terrible color printing. The boy’s faces look like aliens with green skin tones and their red baseball caps look faded on top to pink. They only offer to do the order again but at another $227 cost after they give me 25% off. No way! Never again.

Purchased multiple decals less than a year ago for my son’s room Product is heavily marketed as “removable and reusable” After one move and reinstallation, they no longer stick and fall off constantly Customer support confirmed that despite the “reusable” claim, the decals may not stick after being removed—and offered no real solution. This feels misleading. If a product only works once, it shouldn’t be marketed as reusable. For the price, I expected much better durability, especially for something meant for a kid’s room. Would not recommend if you plan to ever take them down and reuse them as advertised.