Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
733 reviews
Fastport PassportSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fastport Passport provides expedited passport and visa services in all 50 States when you have travel plans within the next 14 days or require a visa in the next 30 days. We are not a government agency. We are a registered passport expediting service sanctioned to hand-carry your passport application directly to the regional passport agency to secure your U.S. Passport as fast as you need it.
Fastport Passport (fastportpassport.com) has 733 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
733 approved reviews, newest moderated first
Thank you so much Sam and Fastpot Passpot the Passpot was just on time as you promise, the costumer service is excellent, Sam is helpful, friendly and professional thanks to you my mother was able to flight today happy . Thank you. Ruben Guerrero
By Ruben G.
I was very nervous at the beginning of the process. Very happy at this point except for one a customer service rep in NY. I called to verify that they received my package the next day and was taken back by the response by the CSR. She advised that they have hundreds of packages that arrive every day and it would be too difficult for her to figure out if it did. I was advised that if I needed to know that information that I need to track the package myself. Wow, what great customer service.
By Steve
Response from Fastport Passport· Jun 28, 2014
Steve, Thanks for choosing us, and thanks for the thoughtful feedback. Because our processing methods are so fast, we generally only need to contact a client if there is an issue with their application. Since our processing times are guaranteed, we can assure all clients that once we get their completed documents, we will make sure the passport is made on time for your trip. We will continue to work on providing excellent customer service, so again, thank you for taking the time to review us. For more info on how the expedited processing works, feel free to check out this blog post: http://passportsonline.org/passport-information/expedited-passports-works/ Thanks again, The Fastport Passport Team
I was very nervous at first about this company . But then the reviews reassured me this wasn't a scam . I took a risk & applyed for my 24hours passport . I was leaving on Thursday at 6/26 at 5am and haven't sent the papers out yet for my passport & it's 6/23. I thought I wasn't gonna make it until I spoke to Samantha Fontanella- Passport and Visa Specialist . She was so helpful the whole process and told me step by step what to do to get my passport on time . Without her I don't think I would've made my trip . Eric Mita from the Philadelphia office received my papers Tuesday morning got my passport ready that afternoon and mailed out my passport that night . I received my passport Wednesday at 630am ! Wow this company is amazing . They made it just in time for me to leave the next morning . Less than 24 hours everything was done. Even though it cost me $700 for the whole process I am very happy and my trip to Mexico will have me forget about how much I spent for such GREAT service this was ! Very pleased , fast communication , fast shipping A+++++!
By Mai L.
When i first saw that it was a service that can expedite passports, at first i was scared and thought it might be fake. But they are real. The reps assured me of everything. And even tho i could not get the knots out my stomach i was confident it was coming. All together 6 days to get it. It was expensive but it is worth every penny because now im goin to cancun and my mind is finally at ease 2 days before my trip. Thanks fastport, a friend for life
By Shermika W.
I sent them my passport renewal application on a Thursday mid-morning, and received my passport back Tuesday early morning. Great service! I was sweating it, but I got the passport back early before my travel. Highly recommended service!
By Trisha C.
Thank you Sam for your advice on getting my passport renewal process started on a weekend. Your kind response to my email on a weekend helped me get my passport on Monday morning. I was able to join my family on vacation that day. Even without using your service you answered my questions and responded quickly. I will certainly mention your service to all who hear about my "adventure." Thanks a million!
By L B.
They keep all promises ad delivery dates.Extremely professional.Emails always replied promptly.Calls answered back asapand amazing follow up. Great instructions.I would highly recommend this company to all out there.They give you full value for money spent . Very efficient and i am very happy with their service.
By ash
I have to say my passport arrived this am at 7:16 Fedex dropped to my door. This is the craziest online experience i have ever had. I mean who orders a passport off the internet??? ME!!! I did it i spoke with Fastport 1st i made sure they were real people not robots it sounds fast paced in there but i got my questions answered super fast and knowledgable. I was nervous about my prior names i have used. Regardless of the details about me. I spoke with Naomi and she personally got the passport back to me in 48 hours including shipping. I really don't know how they do this but I'm a fan. I never write reviews either but I'm compelled because this company cares and makes it happen.
By Mary T.
