Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
733 reviews
Fastport PassportSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fastport Passport provides expedited passport and visa services in all 50 States when you have travel plans within the next 14 days or require a visa in the next 30 days. We are not a government agency. We are a registered passport expediting service sanctioned to hand-carry your passport application directly to the regional passport agency to secure your U.S. Passport as fast as you need it.
Fastport Passport (fastportpassport.com) has 733 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
733 approved reviews, newest moderated first
Fastport passport was excellent! I used the two week option and received my passport back in five days! I’m thrilled! Would highly recommend.
By Sharon Stratton M.
Response from Fastport Passport· Nov 4, 2019
Sharon, Thank you so much for the kind words and the recommendation. We appreciate you and the 5 star review.
Everything went smoothly. The people I dealt with were professional, courteous and helpful at every step. The “chat” feature on-line makes the process very easy.
By TJ
Response from Fastport Passport· Oct 31, 2019
TJ, Thank you so much for the 5 star review. We greatly appreciate you and your business. We hope that you have an amazing trip.
On July 19, 2019 I requested a passport renewal which I told would cost $119 and would be charged to my credit card. The next day I called back to cancel the request after finding I could do it cheaper and quicker at the post office. The representative was very nice and told me my credit card charge would be taken care of. In September I received my credit card bill with the $119 charge. Called Fastport and was assured that the credit company would be notified to remove the charge that Friday. Shortly I received a letter from the credit company saying they were investigating a disputed charge of $119 and would temporarily remove the charge. In late October I received a letter from the credit company saying the charge had been reinstated due to documentation from Fastport. On October 23 I called Fastport and was told that someone from billing would call me back in 24 hours and that the credit company had never been asked to remove the charge because Fastport “had been busy”. . I called back Oct. 24, 28, 29 and 30 and told each time that I could not be transferred to billing and they would call me back in 24 hours. I expect I will have to eat $119. Be very wary in using this service.
By Barry S.
Response from Fastport Passport· Oct 31, 2019
Barry, I will reach out to you at the email provided on the order, so we can work to resolve this matter quickly. I apologize in advance for the issues you have encountered.
Wow I thought I was out of luck within 10 days to leave on our trip and then Fastport came through with flying colors!! Very well spelled out process and with great tracking and follow up. Nice to see an online company follow up with emails and actually picks up the phone. Cheers - John
By John D.
Response from Fastport Passport· Oct 30, 2019
John, Thank you so much for the warm words of appreciation. We greatly appreciate your business and wish you safe travels.
Easy, quick and fast. Worth every penny.
By Bill W.
Response from Fastport Passport· Oct 30, 2019
Bill, Thank you so much for the 5 star review. We appreciate your business. Bon voyage.
Easy, simple. Only thing I would request is guidance or helping with changes in order/shipping once reviewed. I got my passport in time and would recommend and use them again
By Avish H.
Response from Fastport Passport· Oct 30, 2019
Avish, Thank you so much for the 5 star review, as well as, the feedback on shipping. We will forward this to the appropriate team. Have a great trip.
Fast and easy. Returned all of my e-mails and class promptly. Someone answered the calls. No long waiting on hold!
By Michael P.
Response from Fastport Passport· Oct 25, 2019
Michael, Thank you so much for sharing your experience. We greatly appreciate your business and hope you have an amazing trip.
Just wanted to thank Alice at fastpassport for the quick professional service. Sent in package in on Monday and received my passport on Friday. Thank you again for answering my questions and concerns.
By Alexandria M.
Response from Fastport Passport· Oct 25, 2019
Alexandria, Thank you for the shout out to Alice and for our company. We appreciate your business and wish you safe travels.
