FastpacehealthReviews of fastpacehealth.com

I would give zero stars if that were an option. I manage a workers’ compensation program for a very large employer, and we have consistently had extremely poor experiences with every one of their locations we’ve worked with. The issues are numerous and recurring. As a result, we are removing them from all of our Tennessee panels for treating injured employees. Frankly, I would rather send employees to an emergency room than use this provider—that’s how bad the experience has been.

I came in Smyrna Tennessee location. I asked if they took my uhc insurance card. The lady said yes we do. I paid my co pay,seen the doctor and left. I then recieve a bill for 245 dollars two months later.I was told then that they didn't take my insurance and I'd have to pay the bill. I tried to get this overturned, because this wasn't my fault. They wouldn't do it. So now,any opportunity I get I'm gonna tell everyone I know to stay away from Fast Pace health care.

This urgent care is the definition of everything wrong with profit-driven medicine. The doctor I saw was careless and negligent—she didn’t even bother to properly document my visit or the plan we discussed. She told me directly that if I wasn’t better in a few days, I should call and she’d send in a prescription. Simple enough, right? Except when I did exactly what she told me, the note “wasn’t in my chart,” and suddenly no one could help me. Their solution? For me to come back in and hand over another co-pay/coinsurance for the exact same diagnosis that hasn’t changed. This isn’t healthcare, it’s a money grab. They had the chance to do the right thing—acknowledge the doctor’s mistake, honor what was said, and actually help a patient in need. Instead, they chose to hide behind missing documentation and force me back through their doors so they could squeeze more money out of me. Patients come to urgent care because they need help quickly, not because they want to play billing games with a clinic that clearly puts profit above people. The disregard for patient care, accountability, and basic integrity here is appalling. If you want to be treated like a walking ATM instead of a human being, by all means, go here. If you actually care about your health, go anywhere else.

The billing department will keep me from going back to this place. I had to pay an initial $75 for a visit and apparently my BlueCross did cover any of the visit nor did they reduce the bill, I learned after speaking with a Fast Pace representative (I still have not seen a bill or an EOB). I told the billing dept to not charge my debit card that they had on file for me, as I wanted to pay the additional $250 on another card, but they charged my card anyway, unauthorized. My bank could not stop the charge. Fast Pace billing has now called my cell phone 4 times this morning while I was at work, wanting another $6.88. This billing department has an absolutely crazy person in charge who is making fraudulent charges. I left a message for them to delete the card they have on file for me and to delete my account entirely, as I will never visit this place again. This is the location in Siloam Springs, AR.

First visit timely, thorough and professional. Olive Branch facility, Wow, great staff. Highly recommend

I gave Fast Pace a second chance after a poor experience. I don’t recommend that you do the same. I recommend you seek out an alternative urgent care or go see your PCP.

Brought teenage son for visit. He seemed to have a stomach virus, throwing up non-stop for hours. First of all, we made an appointment online and still sat for over an hour past the appt time before being seen. The nurse was very nice, but the provider seemed disinterested. I had to ask for nausea medicine to be prescribed. He has 2 insurance coverages-both BCBS. Now a month and half later, they have charged the card they kept on file for $250 with no explanation, no notice. We have NEVER been charged more than $30 for any doctor visit or urgent care visit with our insurance coverages.

My husband was looking for medical help. 1: The nurse was rude. 2: Once we left the facility they stated they sent over the prescription. When we went to pick up the prescription the pharmacy stated they never received anything. So, my husband called facepace and was told that the pharmacy was "overbooked". Pretty sure that pharmacies won't use "overbooked". Maybe backed up with filling prescription. Which is understandable. It seems that the staff at Fast-pace lied. 3: there was no discharge papers. 4: not sure why the health card was declined but at the pharmacy it was approved. Will never go back there.