Two Months, the Wrong Color, and a Sham Return Policy
I ordered a kilt in stonewashed pink. What finally arrived was brown — not “a shade of pink,” not “stonewashed with variation,” just flat-out brown. I sent photo evidence clearly showing the kilt was nowhere near the color they advertised, and I asked for a refund. Instead of honoring their stated policy — which claims to allow returns for dissatisfaction or incorrect orders — they insisted that brown falls within the “expected range” of pink because stonewashing “varies.” This isn’t a matter of subtle hue shifts. It’s an entirely different color. Their offered solution? A partial refund if I just keep the incorrect product. Didn’t even receive that. This is bait-and-switch logic wrapped in customer service fluff. If your quality control can’t distinguish pink from brown, and your return policy hinges on denying what your own photos show, then you’re not running a trustworthy business — you’re running a gamble. Buyer beware: If you value accurate orders, reasonable wait times, or basic accountability, look elsewhere
By Jacob H.