FarrowandsonsReviews of farrowandsons.com

Good quality and fast delivery,I will definitely shop here again

Fantastic company. Highly recommend

Good range of online products. We haven’t received the shoes yet as only ordered today, but they look good quality and comfortable and hopefully mum will love them. *Having said this, I have had no email receipt from Farrowandsons 6 days after paying for mum’s shoes and no idea whether I’ll ever receive them or not! It is also not possible to phone them and they haven’t answered my emails. If they turn up and are ok, I’ll update this review. (This wasn’t an unprompted review. I was offered 50% off to write a review the same day i ordered the shoes, which also hasn’t been forthcoming)

was really easy to order with them, we haven't received the coat yet. I had an issue with my first order not going through because of my bank and the customer service reply was so quick and really helpful.

I am furious. I ordered shoes for a wedding with a stated two-day delivery date. It has taken over a week and still hasn't been delivered. When I queried it, I was told that, since it's impossible to cancel an order online, I'm liable for the postage to Asia and that they will charge a 15% handling fee on top of other costs. In addition, as their website states: Customers are responsible for: Return shipping costs; Choosing a shipping carrier that supports customs clearance & gives a tracking code; Any applicable customs duties, taxes, and handling fees; Providing accurate customs documentation. Please note that Farrow & Sons is not responsible for return shipments that are delayed, rejected, or lost due to customs issues, unpaid fees, or incorrect shipping methods. This makes it almost IMPOSSIBLE to return any order due to circumstances beyond the customer's control, and I will NEVER buy anything from this store or site again. A WARNING for all other customers!

Lovely coats, easy website to navigate and easy payment process

The free delivery was a nice bonus because I was only planning on ordering one item. My overshirt arrived in good condition and fits exactly how I wanted.

Very good service