Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
364 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.Different Eras, Same Exceptional ServiceFarmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Gr
Farmers Insurance (farmers.com) has 364 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
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I tried to negotiate my payment was told one thing then switched to a sister company of farmers. Was left with a balance owing and because I took my agents advice and switched(a farmers agent) They will not allow me to make a payment plan. Agents are smooth talkers don't believe anything they say.
By R C.
This is the worst insurance company I have ever worked with. Farmer's bought MetLife (was my insurer) and it was a year of hell. I have never had a claim with them. I left them and next thing I know, I get a collection notice for $58.00. I never knew there was an outstanding balance. Just a terrible company all around.
By Tyler C.
Long story short I rented my car to a man, and he had it stolen while working for Uber Eats. The insurance company classified the car as salvage and made a lowball offer. I appealed, and they increased the offer.I accept expected deduction than need to be paid by man I rent out because he is the insurer . Then the car was found, but the insurance company withdrew their offer. Now I have a car with a title in written there offer and Cari’s classified as salvage, and they're also saying they will apply a $2,500 deduction if there's a problem, but they don't specify what that problem is. I live in abroad and make me hard time last 2 weeks. This is a complete mess with the company. Now, I definitely need a lawyer , flight ticket and accommodations .
By Robin H.
This company is ridiculous the main agent is rude. I had money taken out of my account to the tune of 192.00 and ...... I'm NOT A CUSTOMER! And never have been, and after my experience with these horrible people I never would! After reading all the reviews I see I'm not alone, Perhaps BBB should be involved? I'm so sorry for you folks that are customers. Hope you can resolve your problems with them. As for me .. I am out 192.00..bought them cheap!! Have a nice day folks!
By jacqueline
My mom recently died and I am paying her bills. Her insurance was $212/month. After her death they raise it to $265/month. Then they send me bills asking me to pay the rest of her policy for the year and they will reimburse once we cancel the policy (no longer needed). I tell them they can’t reimburse her because she has died. Long story short I am told to pay $517 now and $116 on 11/8 and that should cover home and auto through 02/01. I pay them the $517 and THAT SAME DAY they send me another bill for $546 due in 8 days! Shameless!
By Dale S.
I usually don't make these kind of reviews.. but I NEEED TO WARN YOU!! This insurance is awful!! And it is SOOOO difficult to connect with an agent.. I cancelled the insurance on 9/30.. They continued to withdraw from my check on 10/1 AND 10/15 😳 I called and spoke to an agent 4 times to confirm it was cancelled, and the direct withdrawal was closed.. I am VERY annoyed. The End. MY REVIEW IS A (-0).. NOOO STARS!!
By Carrie L.
I have had Farmers Insurance for over 50 years. Recently my wife was involved in an accident where the other driver was cited. She suffered 4 broken ribs and a lacerated spleen. She was in the hospital for 3 days. She still has pain and suffering from the accident. Farmers has been nothing but a nightmare. Instead of representing us in the accident, they seem to be our adversary. They gave us $25.00 a day for a rental car and telling us it would be comparable to ours. You can only imagine what car you would get for $25.00 per day. They gave us less than the blue book value for our car that was totaled. Since the accident they have buried us with paper work. Often requesting medical documents that they had in their possession. Sometimes they would request documents over 5 times even though they already had them. They asked for the accident report over 5 times and it is a matter of public record and can be downloaded from the internet in about 3 minutes. Instead of helping us, instead they were against us. It is a shame that when you pay for insurance over 50 years and then you finally need help they do not provide any.
By Alan H.
Horrible company. Will ask you to do all sort of things - will drag on the case, deny everything, and not care at all while doing it. Awful communication and customer services. Will now need to proceed with an attorney. I was in an auto accident. Other driver (at fault) had farmers and it’s been a nightmare.
By Sarah M.
