Blain's Farm & FleetReviews of farmandfleet.com

More so now than previously, I'm noticing some significant inventory shortfalls at my local Blain's. Entire shelves empty of merchandise, or in-stock/on display so limited it gives the appearance that the store is going out of business. Certainly hope vendors are being paid on time and aren't holding back replenishment items . . . F & F has always been one of my favorite stores, but something seems amiss lately.

I ordered a product and it arrived damaged. I sent them pictures of the damage. I have made numerous calls and no return phone calls. No email replies. I will never order from this company again. I would rather pay more money and get good customer service. I should have stayed with Amazon.

Ordered on 6/6/2020. Received notice the item shipped on same day. As of 6/15/2020 USPS indicated the package was never shipped. Called customer service and was told the order is filled and they would need to refer my order to their shipping department and that could take up to 72 hours. I told the rep that this was not acceptable and was transferred to another rep. This rep offered a refund or they could ship it again and it would take another 9 days to be delivered. I requested a refund.

I went in for service to get an accessory put on and they told me it takes 2 hours and 30 minutes. Got back here right around that time and said it’ll be another hour and 30. They show zero consideration for what someone has planed for the day

Rice lake blain’s Use’s Wells Fargo and that’s the reason you as a customer must wait 7-10 days for your money to get back to you because they use your money and give it back when they want to. That’s the Wells’s Fargo way. So don’t believe them when they tell you it’s your bank that’s doing it. Thanks Rick

Great customer support. They remedied my issue right away. I will buy from them again

I ordered a 10' x 15' carport and when it was delivered many of the parts were scratched and not in "new" condition. When I called, I talked to Josh in Customer service and provided photos. He immediately told me to box it up and provided a bill of lading for the pickup of the damaged parts. When I asked about some compensation for this issue and the time delay Josh agreed to waive the shipping cost. Once the item was picked up, Josh immediately put the order in to have a new unit shipped which arrived ahead of schedule. Josh understands what true Customer Service is - Thank You

Shipping its awful i order something online as a present and said that its was guaranteed to be here on a certain day that was a big lie i had to wait an extra week to get it