FandangoReviews of fandango.com

at checkout, said payment unsuccessful so tried again, same error. then recieved bank notifiation saying that the amount had been deducted from my acount twice! i was ultimately double charged & upon arriving @ theater, manager said that is why they don't accept tickets sold thru fandango.... issues w them double & triple charging their patrons! i also never received a confirmation email so..... no refund! i attempted contact with fandango customer service the day before my tickets were to be used but haven't heard back!

I bought 4 tickets to see a movie for $51 for the next day. Apparently something went wrong on the website and accidentally bought for current day. Did not recognize the problem until after movie time had passed. Contacted customer support and got canned response about refund policy (no refunds after showtime). Filed complaint with BBB, same canned response about policy. BBB has them listed as a A+ rated business despite the 1 star average review on the BBB site. Google Reviews, Yelp, Trust Pilot also 1 star. I will never do business with them again and have requested they delete my data. If you use their website or app to make purchases, just know that they will gaslight you about their site/app only offering theater info, showtimes, and movie info. This is clearly untrue, because they also offer the ability to purchase tickets. This is where their business model falters. They take zero responsibility for errors, mistakes, and stand by their policy's of no refunds. You're better off buying tickets directly from the theatres where you are likely to get more goodwill should something unexpected happen. Fandango Media can't be expected to show any goodwill, Beverly Hills isn't cheap. Awful company. If you try to seek restitution, they will drone on about how "we just provide theater info, showtimes, and movie listings." They sell tickets from their site, but claim they only provide free information. Makes no sense. Whatever is going on, you sell something on your site/app and every theater says they can't help if you purchased through Fandango and Fandango says they can't help because "Primarily, Fandango is an independent company and does not receive any portion of theater ticket revenue." So basically, using their service is rolling the dice.

Business policy refuses to help customers! I accidentally scheduled a movie for a Thursday when I wanted to surprise my wife with a movie on Friday. When I learned of the mistake on Friday morning, I called Fandango and admitted my mistake and requested the same movie, at the same theater, and to even pay for the differential if needed. Fandango policy refuses exchanges after the airing of the movie. I argued that I never turned in my ticket, that it's known my tickets were never used because they weren't scanned at the theater, and, again, was willing to pay a differential. Fandango said there was nothing they would do. I'm very dissatisfied as I am now lost the funds for a service I didn't participate in. It's taking my money without confirming the trade of services. I immediately uninstalled the Fandago app and will not use them again.

Purchase tickets. When the ticket agent tried to scan, she was unable to because the tickets were for a movie theater in Brooklyn. I don't even live in the City. Had to repurchase tickets all over again from a Movie theater where I live! I Called Fandango for customer support, they said I was unable to receive a refund because I had to contact them sooner. Will never purchase from FANDANGO ever again !!!!

Was sold tickets to a theater 2 hours away. Had to get a refund and was stiffed $4.00 and it was more expensive than buying them at the theater I will never use this again. Just no point in having this service

Will never use them again. Received a $5 credit for buying multiple tickets based on their current promo. Tried to use it the day it was expiring, but code wasn’t working. Contacted customer service, but they were rude. Will buy direct from theaters from now on and will never use Fandango.

Horrible customer service - especially from the supervisors. simply put, i bought the wrong tickets for the wrong night and they would not refund --- even though I re-bought them again for the correct night. I used to use them all the time - NEVER AGAIN.

Fandango double charged me for movie tickets. After the movie I went to dinner pulled up my bank account to find the double charge. I called them they said they'd be put in a ticket to a supervisor. Less than 24 hours later I got an email saying rhey would not refund me for the double charge, stating that I needed to call before showtime to be refunded. The problem is THEY screwed up and double charged me. I didn't just buy a ticket and not ho. So I disputed the charge with my bank and will be getting my money back and Fandango will never see another dime from our family. Upon looking on facebook this is not an isolated incident. Tons of customers for wearing reasons not being refunded for something that isn't their fault. I even saw one where the guy is theater caught fire and they couldn't physically show the movie fandango told him "sorry no refunds" Screw Fandango