Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
392 reviews
Fanatics CollectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The official marketplace for sports trading cards, Pokémon, and collectibles.
Fanatics Collect (fanaticscollect.com) has 392 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 43 reviews with 2 stars · Clear filters
No enough kick backs for money spent on instant rips
By customer
Response from Fanatics Collect· Oct 19, 2026
Hi Customer, thank you for the honest feedback, we appreciate you sharing the areas where we fell short. We’re always working to improve and your input helps.
Been waiting since September 27 to have my card shipped. Inappropriate.
By Alex S.
Response from Fanatics Collect· Oct 19, 2026
Hi Alex, thank you for taking the time to share your experience. We’re really sorry to hear this didn’t go the way it should have, this isn’t the standard we hold ourselves to. We’d love the opportunity to make this right. Please reach out to us directly at [email protected] and our team will prioritize your case to get your items shipped out.
I’m not sure why my items were shipped to a vault. They are not worth much and I wanted them because they are my childhood hero’s. I truly hope I can get them shipped to me in the near future. Having them sit in a vault does me no good. I’m a little disappointed I just want my cards Thanks
By Louis
Response from Fanatics Collect· Oct 14, 2026
Hi Louis, thank you for taking the time to share your experience. We’re really sorry to hear this didn’t go the way it should have, this isn’t the standard we hold ourselves to. We’d love the opportunity to make this right. Please reach out to us directly at [email protected] and our team will prioritize your case to get your items shipped out to you right away.
Unbelievably slow to ship items from vault and too long to curate to vault after items have been graded
By Mike B.
Response from Fanatics Collect· Oct 12, 2026
Hi Mike, thank you for taking the time to share your experience. We’re really sorry to hear this didn’t go the way it should have, this isn’t the standard we hold ourselves to. We’d love the opportunity to make this right. It looks like our team has emailed you with the tracking for your orders. We appreciate your feedback and it will be passed to the appropriate team.
Shipping is far too slow. It took two weeks to retrieve my card.
By Consumer
Response from Fanatics Collect· Oct 12, 2026
Hi Consumer, thank you for taking the time to share your experience. We’re really sorry to hear this didn’t go the way it should have, this isn’t the standard we hold ourselves to. We’d love the opportunity to make this right. Please reach out to us directly at [email protected] and our team will prioritize your case.
Platform is enjoyable to use. Shipping process is the complete opposite. My first ever order is still sitting “in progress” for over a week now with no tracking info or updates. This part of the process needs to be remedied and streamlined.
By Fabian
Response from Fanatics Collect· Oct 12, 2026
Hi Fabian, thank you for taking the time to share your experience. We’re really sorry to hear this didn’t go the way it should have, this isn’t the standard we hold ourselves to. We’d love the opportunity to make this right. Please reach out to us directly at [email protected] and our team will prioritize your case.
Sloooooooow delivery! Payment page defaults to vault option, then they charge you extra to take out of vault and send to your address even if it was a mistake and you notified support well before shipping! Only robots on customer service. No humans. They act like they have a monopoly. Oh wait a minute, they do have a monopoly!
By Ron H.
Response from Fanatics Collect· Oct 12, 2026
Hi Ron, thank you for taking the time to share your experience. We’re really sorry to hear this didn’t go the way it should have, this isn’t the standard we hold ourselves to. We’d love the opportunity to make this right. It looks like our team was able to get your items shipped out yesterday. If you have further questions or concerns, please reach out to us directly at [email protected] and our team will prioritize your case.
App for auctions is VERY glitchy. Often freezes while scrolling through cards. Will suddenly reload a page for no reason and reshuffle the cards so I can never get through a long grouping of listings that I have searched for (ie — “baseball” “autos”). Can be a lag with bids so I don’t know if I am the high bidder until after I have closed out a listing.
By A.J. L.
Response from Fanatics Collect· Oct 12, 2026
Hi AJ, thank you for taking the time to share your experience. We’re really sorry to hear this didn’t go the way it should have, this isn’t the standard we hold ourselves to. We’d love the opportunity to make this right. We appreciate your feedback and will be passing it over to the appropriate team.
