Ruth did a great job quickly getting to…
Ruth did a great job quickly getting to the problem and addressing my concerns
By ANDREW M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
26 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sports Memorabilia and Collectibles shop where fans can find Autographed and Signed Memorabilia for your favorite team. Shop Collectible Trading Cards, Ball, Bats, Photos and our exclusive memorabilia only available at Fanatics Authentic.
Fanaticsauthentic (fanaticsauthentic.com) has 26 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 23 reviews with 5 stars · Clear filters
Ruth did a great job quickly getting to the problem and addressing my concerns
By ANDREW M.
I just wanted to take the time to thank Ruth for being the upmost professional. It was a joy and impactful call, just how she cares about the people calling and takes the time to get to know them well helping with the problem at hand. Definitely went in angry and ended the call with a smile on my face. 100% would acknowledge any customer service representative that is as kind and professional as her thank you again Ruth
By Ronnie G.
I received the wrong item. Ruth and James provided excellent customer service in making sure the correct item got reshipped to me right away.
By BG
Sarah was very helpful and has quick response. She provided me a very good customer service and I recommend her.
By Shuman
Matthew was a great help. He was quick to respond. He was clear in what he needed to assist me and when I sent him what he needed, he resolved my issue extremely quickly. He was kind.
By T.T.
There was an issue with a missing item on my order and fanatics was super speedy and helpful in helping me get it sorted!
By K money F.
Antonio was very helpful and provided me with excellent customer service!
By Alyssa
Tyler was the most helpful and has the best custom service and will keep coming back for more business.
By Eric M.