Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
474 reviews
FamiPrintsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BE A PART OF YOUR MEMORIESWe help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.The Story Behind FamiPrintsCreated since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories".That's why we promise to deliver the finest of both.Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.All for just one simple goal:Make you happy.
FamiPrints (famiprints.com) has 474 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 79 reviews with 1 star · Clear filters
Paid extra to get sooner still received it late, after my anniversary. Such a disappointment that was never acknowledged. No name of the band on it. It looks ok, not great. Tried to work with support they were unresponsive. Wouldn’t order here again.
By Jamie T.
tracking does not exist. The company never responded to me and assisted me with teh tracking of merchandise and the item was not delivered as promised.
By laura
My husband ordered something for me it was delivered with the wrong date. We have contacted Customer service 3 times with no response. We have a large photo sitting in my garage that we can do nothing with that we paid for. DO NOT ORDER FROM HERE!
By Heather B.
Response from FamiPrints· Jul 28, 2026
Hi, We sincerely apologize for the frustration and inconvenience. Our customer service team previously replied to your email requesting photos of the item so we could verify the incorrect date, but we did not receive a response. To avoid delaying the resolution any further, we have already processed a replacement with the corrected details. Please rest assured that it is currently being prepared, and you should receive it within the next few days. We truly appreciate your patience and hope the replacement arrives exactly as expected.
Wrong date was put on what I ordered. There is no customer service number to call only emails. It took the company 2 weeks to reach out to me and asked me to send a picture of the item that was wrong. I responded same day and now it has been two weeks since I’ve heard anything back. I never leave reviews but I can’t get over how no one has reached out to make anything right. I don’t even want a refund just want the mistake corrected. Don’t recommend.
By Kyle
Response from FamiPrints· Jul 21, 2026
We're truly sorry for your experience and sincerely apologize for the lack of communication. After reviewing your case, we found that your previous email was unfortunately filtered into our spam folder, which delayed our response. We completely understand how frustrating this must have been, especially when you were waiting for a resolution. We'd really appreciate the opportunity to make this right. We've reached out to you by email and are ready to send a free replacement with the correct date. Please check your inbox (and spam folder if needed) and reply to us so we can prioritize your replacement right away. Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our service.
What went right? Have been trying to connect with someone ANYONE for over a week. Bland AI responses with no results in sight. Ridiculous!
By Mary Lou N.
I ordered a song board for my anniversary and you said it would be here by it. I didn’t get it til a week later. I will not buy anything else from your site.
By Ryan C.
All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them arrived sideways ? And it showed it up late (after Mother’s Day) with express shipping which I ordered 2 weeks in advance. Haven’t heard from them myself after 3 attempts to connect with them via their portal.
By Joshua F.
This is a scam!!! Do not order from this place!!
By Derek C.
